Customer Service Representative
2 weeks ago
At our Call Centre Operations located at West Coast Reduction's Saskatoon Plant, we're searching for our next Customer Service Representative. The role is a key customer service position at the Company, responsible for managing the daily phone calls for service, payments and information requests from our customer base. The Customer Service team is the first point of contact for all inbound customer calls at the Operations Centre and will direct inquiries as needed to various departments. We aim to ensure that the customer’s satisfaction is achieved with first call resolution. This is a full-time, permanent position with a set schedule from Monday to Fridays during office hours - mínimal weekends or late evenings expected. WHY JOIN OUR TEAM? - Build a stable career at a reputable company with more than 450 employees - Continuous in-house training opportunities available - all our new drivers are provided hydraulic equipment training during onboarding - Comprehensive compensation package offered to full-time employees including employer-paid extended health benefits - Generous RRSP matching for employee contributions after 1 year **ACCOUNTABILITIES**: - Serve as West Coast Reduction Ltd.’s brand ambassador for all incoming calls to our On-Demand Call Centre - Effectively resolve or escalate customer complaints by providing appropriate solutions and alternatives to the customers - Ensure quality customer service is provided by following up on previous complaints and taking ownership of a positive customer experience - Work effectively with other team members to ensure that departmental goals and key performance indicators are achieved or exceeded - Accurately maintain and update customer profiles as per discussion with customers and sales representatives - Promptly address customer service calls for off-cycle service requests and coordinate the appropriate service delivery - Coordinate the stoppage of service for closed or deactivated customer accounts - Actively participate in outbound sales and service campaigns - Correct incomplete and incorrect sales and service orders - Accurately record data and customer notes into the CRM system - Participate in after-hours phone rotation for emergency-based calls **THE IDEAL CANDIDATE**: - High school diploma or equivalent level of education preferred - 2-3 years of experience in a customer service role or similar environment preferred - Demonstrated ability to work independently with mínimal supervision - Competency using Microsoft Office Suite products and customer relationship management systems - Proficiency in English, both written and verbal, with excellent communication skills INTERESTED CANDIDATES ARE INVITED TO SUBMIT THEIR APPLICATION VIA THE "APPLY NOW" LINK BELOW. Thank you in advance for your interest in this opportunity, however, only those individuals who are selected for an interview will be contacted. IND
-
Customer Service Representative
2 weeks ago
Saskatoon, Canada Steel-Craft Door Sales & Service Ltd. Full time**Key Responsibilities** The Customer Service Representative is a personable and upbeat individual who thrives in customer relations. The Customer Service Representative role will include answering customer calls, generating timely and accurate quotes and sales orders, handling general technical inquires, and assist in coordinating pick up schedules....
-
Customer Service Representative
1 week ago
Saskatoon, Canada Steel-Craft Door Sales & Service Ltd. Full time**Key Responsibilities** The Customer Service Representative is a personable and upbeat individual who thrives in customer relations. The Customer Service Representative role will include answering customer calls, generating timely and accurate quotes and sales orders, handling general technical inquires, and assist in coordinating pick up schedules....
-
Customer Service Representative
1 week ago
Saskatoon, Saskatchewan, Canada Lion Star Consulting Full timeAre you experienced in the customer service and sales field and looking to utilize your customer-centric approach to business development? We are one of the Saskatoon region's leading firms in Customer Service, Sales, and Business Development. We are dedicated to providing our clients with the utmost care and have a history of delivering profitable results...
-
Customer Service Representative
7 days ago
Saskatoon, Canada U-Haul Full time**Location**: 2310 Millar Ave, Saskatoon, Saskatchewan S7K2Y4 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative you will work as part of a supportive team to be the face of U-Haul’s exceptional service,...
-
Customer Service Representative
2 days ago
Saskatoon, Canada Trinity Manor at Stonebridge Full time**Job Summary** We are seeking a Customer Service Representative to join our team providing service to the residents of our retirement community and those who come to visit. One Customer Service Representative is scheduled 7 days a week from 4 to 8 PM and also from 8 am to 4 pm on Saturday, Sunday and Statutory Holidays. This incumbent will be one of three...
-
Customer Service Representative
2 hours ago
Saskatoon, Canada U-Haul Full time**Location**: 2310 Millar Ave, Saskatoon, Saskatchewan S7K2Y4 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Technician. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul’s exceptional service,...
-
Customer Service Representative
2 weeks ago
Saskatoon, Canada U-Haul Full time**Customer Service Representative**: Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional service and ensuring that customers...
-
Customer Service Representative
1 week ago
Saskatoon, Canada West Coast Reduction Full timeJoin a company with over 60 years of success, as a Customer Service Representative. Be the friendly and professional voice that ensures our customers receive exceptional service. This key role is your opportunity to make a real impact while building your career in a supportive and dynamic environment. Why Join Us? - Be a part of a team-first culture that...
-
Customer Service Representative
4 days ago
Saskatoon, Canada Kreos Aviation Full time**Kreos Aviation Inc.** **FBO Customer Service Representative** We are currently scouting a member to join our team of Customer Service Representatives in Saskatoon. We are hiring for a full time position. **Responsibilities**: Act as the first impression and point of contact for all clients and external vendors. Daily coordination and processing various...
-
Delivery Service Representative
2 weeks ago
Saskatoon, Canada Gordon Food Service Full timeWelcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you... Position Summary:_ Presents a positive image to Gordon Food Service (GFS) customers...
