Operation Assistant

1 week ago


Toronto, Canada Easy Education Inc. Full time

Coordinate events, tutorial sessions and review sessions and work directly with marketing teams to ensure ads are effectively delivered and service is provided in a professional timely manner.
- Collect, review, and analyze feedback provided by clients, answering clients’ questions and concerns through effective communication to deliver post-sales service.
- In conjunction with on-screen customer information, identifying client needs to achieve satisfaction by effective alignment with operations staff and team leader.
- Remain current on program and corporate products and processes.
- Other duties as assigned.

Key Qualifications & Skills:

- Proficient in Mandarin required.
- Excellent verbal and written communication skills with an eye for detail.
- Effective time management and listening skills.
- Excellent interpersonal, organizational and follow-up skills.
- Ability to work effectively in a team environment.

What We Offer:

- Competitive salary and benefits ( Extended health care, vision care etc.).
- A structured training and development program.
- Growth opportunities for career advancement.
- Friendly and welcoming company culture.

**工作内容**:

- 协调活动、协助课堂管理和帮助学生回顾课程,并直接与市场团队合作,以确保有效地投放广告并以专业和及时的方式提供服务。
- 收集、审核、分析客户的反馈,通过有效的沟通回答客户的问题和疑虑,提供优秀的售后服务。
- 结合客户信息,通过与运营人员和团队负责人的有效协调来确定客户需求,实现客户满意度。
- 维护支持现有项目,协助公司产品的销售流程。
- 分配的其他职责。

**任职要求**:

- 普通话流利。
- 出色的沟通能力,注重细节。
- 优秀的人际交往,组织能力以及高配合度。
- 乐于倾听,有有效的时间管理能力。
- 工作细心,认真负责,喜欢团队工作。

**公司福利**:

- 充满市场竞争力的薪资&奖金。
- 享受Extended Healthcare & Vision Care & 带薪年假 & 商家折扣等诸多员工福利。
- 完善的培训体系,晋升机制 & Referral Bonus奖金等。
- 享受Easy Group旗下所有产品线独一无二的内部培训和服务优惠。

**Salary**: From $30,225.00 per year

**Benefits**:

- Extended health care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Toronto, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Language**:

- Chinese (required)



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