Philanthropy Associate

**EMPLOYMENT OPPORTUNITY**
**PHILANTHROPY ASSOCIATE**

**LOCATION: TORONTO, ON (HYBRID)**

DATE ISSUED: October 21, 2025

Do you have a passion for organization and checking things off your to-do list? Do you strive to exceed expectations every day in every way? Are you looking for a position where you make an impact? Are you compassionate and resilient? If this is you, read on

Operation Smile Canada is seeking an administrative professional to join our dynamic team of accomplished fundraisers.

**OPERATION SMILE**

We are a volunteer-delivered global medical charity that provides free, safe surgery and comprehensive care to patients with cleft lip and palate in 37 countries around the world. Operation Smile Canada raises funds from our donor partners who want to directly impact the lives of children living with cleft conditions and other facial differences. Our partners are as committed as we are to a world where health and dignity are improved through safe surgery and complete care.

We have a plan for the next decade to increase access to cleft and essential surgical care for one million patients living in resource-challenged countries. Achieving this goal requires more people caring for more patients in more places. It also requires us to broaden the awareness of our great brand and raise more funds through our diverse fundraising programs.

**THE ROLE**

As Philanthropy Associate you will provide administrative support to the VP, Philanthropy and other members of the philanthropy team. You will contribute to growing our major gifts, planned giving, mid-level giving, and corporate philanthropy and partnerships programs.

As part of a national team, you bring a history of supporting, collaborating, and working successfully with remote team members.

**YOUR KEY FUNCTIONS AND ACCOUNTABILITIES**
- Provide day-to-day administrative assistance to the Philanthropy Team including office-based support to fully remote employees.
- Coordinate philanthropy team virtual and in-person meetings including preparing agendas and meeting packages, logistics, taking notes and following up on actions.
- Support the development of streamlined internal administrative processes and maintain an efficient electronic filing system.
- Prepare expense reports, book and confirm external meetings, and assist with travel arrangements.
- Assist with mailings, including ensuring remote team members have the materials they need from the office.
- Format, review, and edit a range of reports and donor correspondence.
- Assist with the preparation of proposals, pitch decks, stewardship reports, briefing notes, and other donor materials and packages.
- Correspond with current and potential donors including making daily phone calls.
- Meticulously update and maintain donor database (Raiser’s Edge / RE NXT) records in a timely manner.
- Other duties as required.

**DESIRED QUALIFICATIONS AND REQUIRED SKILLS**
- A combination of education and relevant work experience (preferably in the charitable sector).
- Experience in customer service and administrative support (previous experience supporting frontline fundraisers is a highly desired asset).
- Knowledge of estate administration is considered a significant asset.
- Well-honed organizational skills and the ability to prioritize effectively.
- Exceptional aptitude for digital technologies including video conferencing and Microsoft Office software is essential.
- Experience using donor or CRM databases. Raiser’s Edge NXT knowledge is an asset.
- A dedicated workspace with reliable internet service is a must for a hybrid position.
- The ability to travel and provide own transportation as required.

**CHARACTERISTICS / SKILLS**
- A team player who enjoys anticipating needs and supporting your colleagues.
- Highly organized and detail-oriented, you love to check things off your to-do list.
- Capacity for independent, self-initiated action, with minimum supervision and a high level of accuracy and quality of work.
- Responsive, tactful and courteous communication style.
- Outstanding oral and written communication skills. Proficiency in a second language is considered an asset.
- Ability to exercise confidentiality and discretion at all times is essential.
- A strong ambassador, in the workplace and community, and embodies the core values of our organization - Compassion, Integrity, Resilience & Impact.

WHY YOU WILL LOVE WORKING HERE
- We wake up each day knowing the work we do is helping children, families, and communities in the areas we serve. There are children born every three minutes with a cleft condition somewhere in the world. As a team focused on a global strategy to ensure every child who need surgery and care is never left behind, we set smart goals and work hard each day to achieve them so we can deliver greater impact (and smiles) to children, families, and the communities we serve.
- We are a learning organization that values each other and our collective abilities to meet and exce