National Account Manager

**ORGANIZATION**:
Freshstone Brands Inc. (“FBI”) is a privately owned and operated Canadian company (owned by the Founders Group of Food Companies) which was recently formed (2017) with a vision for building a powerhouse in fresh prepared foods across all channels and classes of trade within North America. Currently FBI is comprised of two recently acquired divisions - Fresh Selections in Vaughan and Keybrand Inc. in Kitchener. Together the two business units are leaders in fresh-prepared foods including entrees, appetizers and wet salads, marketing their products under a range of branded offerings. FBI possesses a unique combination of manufacturing capabilities and R&D competencies which have resulted in FBI becoming a leading player in Canadian fresh-prepared categories.

FBI manufactures its products in 5 manufacturing plants which are SQF Level 3 certified and which are strategically located across Canada, giving FBI critical mass, and geographic proximity to the strategically important US market.

With its own brands, FBI services all of the major Grocery, Mass, Club and Food Service customers in Canada either directly or through distributor and broker relationships. Additionally, FBI has co-developed and launched a variety of “own-label” and private label programs with a wide range of blue-chip, recognized retailers and food service companies across North America.

***:
The National Account Manager, as a member of the Commercial team, is responsible for achieving annual targets associated with the regional business for designated customers across the country.

**REPORTING RELATIONSHIP & REPORTS**:
Directly to the Vice-President, Commercial

**ESSENTIAL FUNCTIONS**:

- Develop incremental business within assigned customers
- Effectively meeting customers needs, building productive customer relationship and taking responsibility for customer satisfaction
- Gather necessary information to ensure profitability of National Accounts
- Prepare business reviews on a regular basis in all accounts, design new account presentation covering the key benefits to our customers and the value added of being associated with FBI
- Assist in creating business plans after the review has been completed in order to increase profitability as well as growth
- Culinary product presentations to customers

**EDUCATION & PREREQUISITES**:

- Education: University degree in Business or Marketing
- Related Work Experience: Minimum 8+ years of experience in sales and marketing including significant exposure and familiarity with retail and food manufacturing
- Required Skills: persuasion, negotiation, supervisory, analytical thinking, judgment and decision making, reading comprehension, management of material resources, project management, time management and presentation
- Change: as a change agent, you will be very comfortable driving change and helping to overcome the natural resistance to it
- Communications: Excellent interpersonal, communications and written skills at all levels; ability to interact with internal teams at all levels, management, customers, brokers and suppliers to achieve objectives.
- Travel: Travel is required
- Team Player: Team player with exceptional attention to detail and a high interest in ensuring excellent customer service levels. Demonstrated ability to collaborate with a broad range of individuals and styles.
- Analytics: Proven analytical skills, attention to detail, sense of urgency. Ability to problem solve and resolve conflict
- Perpetual Learner: Frequently read texts (both print and non-print) include trade magazines, newsletters, journals, financial statement, trend watcher
- Software & Tools: Proficient in entire suite of MS Office. ERP experience essential with MS Dynamics, Nav, SAP or Oracle considered a plus.
- Multi-Tasking: Strong ability to manage multiple projects and coordinate priorities. Ability to work independently with mínimal supervision, and effectively deal with ambiguous situations.

**KEY RELATIONSHIPS**:

- Executive Leadership Team and broader Business Team
- External Customers
- Other 3rd Parties

**KEY COMPETENCIES**:

- Fluent English
- Numeracy
- Financial math
- Scheduling, budgeting and accounting math
- Measurement and calculation math
- Numerical estimation and forecasting

**Role Specific**:

- Coaching, mentoring and development of team members
- Attention to detail
- Negotiation and persuasion
- Driven self-starter
- Effective communication - both writing and verbally
- Active listening and learning
- Critical and analytical thinking
- Judgment and decision making
- Project and time management
- Operations analysis
- Organization and planning
- Information gathering and monitoring
- Problem analysis and solving

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift

Supplemental pay types:

- Bonus pay

Ability to commute/relocate:

- Edmonton, AB: r