Manager, Clinical

**Who We Are**:
London Health Sciences Centre (LHSC) is a world-class academic health sciences centre located in the southwestern Ontario city of London. Just two hours from Toronto and two hours from Detroit, London features a beautiful and walkable downtown core located on the Thames River, a vibrant culinary scene and scores of activities that highlight local arts, culture and music. As one of Canada’s largest acute-care teaching hospitals, LHSC is a world-class innovator in clinical care, research and teaching, delivering both local and regional services, including the Children’s Hospital, within a large geographic area. LHSC has a workforce of close to 15,000, dedicated to delivering the highest quality patient care while working together to shape the future of health.

Ambulatory Medicine and Surgical Services at LHSC provides comprehensive, high quality, patient and family centered interdisciplinary care across the care continuum. These services based at University Hospital and some regional partner hospitals support approximately 81,000 visits and procedures annually, both virtually and face to face.

The University Hospital Surgical Ambulatory Services includes several local and regional programs serving patients within the Ontario Health West region, from Windsor to Owen Sound.
- The Otolaryngology Clinic, Audiology and Vestibular Function, and the Cochlear Ear Implant Program
- The Orthopaedics Clinic and the Fowler Kennedy Sports Medicine Clinic
- General Surgery, Urology, and Plastics Clinics
- Regional Bariatric Centre of Excellence
- Regional Musculoskeletal Program
- Regional Bundled Care Program

**Job Summary**:
Reporting to the Director, Medicine and Surgical Ambulatory Services UH, the Manager directs, controls and evaluates the delivery of ambulatory services. They are responsible for translating decisions of the program leadership into execution, by utilizing relationship management and working with internal/external stakeholders and regional partners to achieve the necessary outcomes. The Manager ensures their team and department operations are aligned with our mission, vision and values, while working together to successfully achieve our strategic objectives.

This role is accountable for day-to-day department activities, including the management of human and material resources, day-to-day staffing and scheduling, development and support of a healthy workplace, risk and utilization measurements, and facilitation of improvement initiatives and change management, meeting and maintaining accreditation status across all ambulatory programs, while operating within approved operational budgets and financial guidelines and controls. A major focus of the role is fostering effective communication, working relationships and networks within the departments and with Physician partners across the organization and regional partners.

In addition, the Manager will collaborate in completing a current state ambulatory assessment and planning for the redesign of ambulatory care at LHSC. This will include developing ambulatory care principles and a governance framework, working closely with the Ambulatory Managers across LHSC, and leading change management across teams. The goal is to transform the way Team LHSC delivers ambulatory care to better meet the needs of every individual in our healthcare system.

**Qualifications**:
**Who You Are**
- You are self-aware of own assumptions, values, principles, strengths and limitations
- You manage and develop self while modeling qualities such as honesty, integrity, resilience, and confidence
- You engage and support others to foster development, personal goals and encourage a healthy organization
- You achieve results by strategically aligning direction, decisions, actions and evaluation with the vision, values and evidence
- You facilitate an environment of collaboration and cooperation
- You create connections, build partnerships and networks
- You demonstrate a commitment to the organizational vision, mission, values and service excellence
- You are a transformational thinker that encourages and supports innovation
- You have exceptional analytical skills that contribute to effective decision-making
- You are self-directed, courageous, and highly motivated with excellent interpersonal and effective communication skills
- You are an effective, assertive communicator
- You are highly organized
- You can effectively prioritize multiple competing demands and meet deadlines

**What Skills Are Needed**
- Planning and executing action plans that deliver results and motivate individuals for greater performance excellence
- Strong business acumen, communication skills, emotional intelligence and assertiveness
- Values-based leadership and a proven track record for developing and sustaining healthy work environments and effective teams while leading in a performance-driven culture
- Lead and drive system transformation
- Develop self and others through teaching