Operations Manager- Pharmaceutical Meetings Management

**About Us**:
At BCD Meetings & Events (BCD M&E), we provide more than meeting and event planning services: we create connections that inspire, motivate and change behavior for our customers. As the world’s most trusted and innovative meetings and events agency, BCD M&E cultivates a culture of people, passion and purpose to drive business forward.

Headquartered in Chicago, with locations in 50+ countries across the world, BCD M&E’s team of 1,800+ people are committed to sustainability and driving success for our customers, our business and ourselves. Our values are at the heart of everything we do, and we look for people that want to be a part of something special, can rise to our standards and love to bring their unique perspective to the table.

While we can’t guarantee every day will be the best (who can?), we can promise a community of people who genuinely care and lead with empathy, a flexible workplace with awesome perks and challenging work that means something.

**About the Role**:
Join our vibrant team as an Operations Manager where you’ll dive into the heart of leading a Strategic Meetings Management program You’ll lead a fantastic group of professionals, ensuring top-notch service quality and engaging with key stakeholders. If you thrive in a dynamic environment and love to challenge the status quo, this is the perfect opportunity for you to shine. Get ready to foster growth, inspire innovation, and keep our operations running smoothly

**You're Good At**:

- Leading and motivating a team to achieve excellence within Pharmaceutical Meetings Management.
- Managing multiple priorities including meeting planning processes for Clinical Meeting Types, team performance and client relationships, and staying calm under pressure
- Building strong relationships with key clients and stakeholders
- Analyzing and improving operational processes
- Utilizing tools like Cvent and Microsoft Office Suite effectively

**You Might Also Have**:

- Prior managerial experience overseeing a team of pharmaceutical meeting planners in an agency environment
- Proficiency in both **French and English**, both written and spoken. **This is a requirement for this position.**:

- Strong organizational skills to juggle various resources
- Excellent communication skills, both written and verbal
- A knack for problem-solving and adapting to changes quickly

**You Should Know**:

- This is an office based role. The expectations for this position are to report in to our clients office in Montreal at least 2 days per week.
- This role will travel about 10% of the time.

**THE PERKS**

**Flexible Working**
We believe that a flexible working environment is key to getting the best out of our teams. We will support you to work where you need to and when you need to, depending on how you work best.

**Room to Grow**
Our line of work and business structure challenge our people in a way that inspires growth, with learning and development built into every role. We give individuals ownership over the direction and speed in which they grow.

**Everyone has a voice**
We thrive on conversations that spark curiosity and empathy. No matter how big or how small, every voice is heard, considered and respected.

**Make your move**
The diversity of roles across BCD M&E’s global locations means that our people often find new adventures during their time with us. Join us as a meeting planner role in the UK, stay for a global marketing career — there’s always room to move.

**We’ve got you covered**
Our extensive benefits include comprehensive healthcare, retirement plans, continued education support, diverse work locations, travel and hotel discounts, volunteer and sustainability opportunities and a successful employee recognition program.

**We’re positive. You’ll love it.**
It starts from the top. Our leaders lead with positivity, believe in our people and trust us to do the right thing. There will always be support along your journey, in little and big ways.
- Pharmaceutical Meetings Management_ is between $90,000 - $90,000 CAD. The actual pay depends on your skills, qualifications, experience, geographical location, and project budget._

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