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Experienced Dispatch Agent

2 weeks ago

Whistler, Canada Whistler Blackcomb Full time

**Create Your Experience of a Lifetime**

Come work and play in the mountains Whether it’s your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

**Job Benefits**
- Ski/Mountain Perks Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- RSP Options (after 12 months or 2000 cumulative hours of service)
- Employee Assistance Program
- Excellent training and professional development
- Referral Program

Full Time roles are eligible for the above, plus:

- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans

**Job Summary**:
The Alpine Office Dispatcher plays a critical role in ensuring the safe, timely, and efficient operation of Mountain Operations. This position is responsible for managing internal communications via radio, phone, and online platforms, and for logging, reporting, and communicating all dispatch-related events. The Dispatcher supports operational coordination across departments and maintains accurate records to ensure smooth daily operations

**Job Specifications**:

- Starting Wage: $21.00/hr - $27.20/hr
- Employment Type: Winter Seasonal 2025/2026
- Shift Type: Full Time hours available
- Minimum Age: At least 18 years of age
- Housing Availability: Yes

**Responsibilities**:

- Ensure the safe, timely, and efficient opening and closing of Mountain Operations
- Answer all incoming calls within 3 rings
- Respond promptly to all telephone and radio communications in Dispatch
- Coordinate with Ski Patrol, Lift Experience, Lift Maintenance and Electrical Maintenance to ensure safe and timely lift and zone openings
- Record clearance times, lift openings, and lift line status; update light boards accordingly
- Follow established call-out procedures to notify maintenance, management, and patrol of operational issues
- Maintain and file operations documentation both physically and digitally in a timely manner
- Review lift logs to confirm completion and proper filing
- Maintain accurate and current daily, weekly, and seasonal Dispatch logs
- Monitor radio channels and dispatch phone line continuously
- Coordinate emergency travel logistics for incoming rescue services
- Possess geographical knowledge of lift zones, trail map areas, and avalanche signage locations
- The office is located in the corporate building in the valley, where you’ll work closely with both the Administration and Lift Experience teams.
- Perform other duties as assigned

**Job Requirements**:

- High School Diploma or equivalent required- We will teach you all necessary skills to be able to execute your job safely, no formal experience is necessary- Proficient use of MS Office- Ability to read, write, speak, and comprehend English language proficiently- Good communication skills (verbal and non-verbal)

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.
- Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law._
- Requisition ID 511018_
- Reference Date: 08/28/2025_
- Job Code Function: Patrol_