Service Desk Analyst

2 weeks ago

London, Canada EllisDon Corporation Full time

**Connect with us**LinkedIn**,**Instagram**,**Facebook**,**Twitter**

**Thinking about a change?**

We recognize that the construction industry is changing at a rapid pace and we continually strive to be at the forefront. Our core **values** empower people to deliver great careers to one another and develop creative solutions for complex problems on some of the most exciting projects. It doesn’t matter what your expertise and craft is - there are no boundaries. We are a group of professionals with a variety of expertise within pre-construction, construction, and post-construction. To learn more, check out our Cradle to Grave services and hear from our team directly about what a career at EllisDon could look like for you. As you can see, we are a diverse bunch.

Above all, we are a group of individuals with unique experiences and at EllisDon, we choose to celebrate the strength in our differences, every day. EllisDon’s commitment to Inclusive Diversity is to work together to create an environment where every employee feels safe to be their true and authentic self. Ultimately, EllisDon’s purpose is to provide people with similar values the opportunity to achieve to their full potential; to deliver that opportunity for great careers to one another; and to contribute meaningfully to the community we share with others.

In case you’re curious, here’s what the industry **thinks of us** and some of the **impacts we've made to the communities we work in.**

**You as a Service Desk Analyst will**:

- Facilitate procurement and asset management processes for all EllisDon tech.
- Provide high quality solutions to problems of well-understood complexity, without sacrificing quality or deviating from plan.
- Use readily available information and follow standard practices and procedures.
- Follows specific, outlined, and detailed procedures.

**Is this the right role for you?**
- You are able to work in the London, Ontario Office
- You have a minimum of 2 - 3 years of previous Service Desk support and/or customer service experience with a passion for, and demonstrated track record of
providing outstanding IT Service Delivery.
- You have knowledge of tools and technologies such as: IP Subnetting, Firewall ACLs, WiFi Configuration & Support, MDM & mobile device support, laptop imaging and support, Identity Management principles (SSO, MFA, GPO), M365 + SharePoint support, security principles, patch deployment, backup and data protection.

**Go ahead and be yourself. We'll pay you for it**

We are an equal opportunity employer. We welcome people of any age, culture, subculture, gender identity or expression, sexual orientation, nationality, ethnicity, race, size, mental or physical status, veteran status, religion, language, political opinion, working-style preference, family status, education, and socio-economic status. The EllisDon core values of _Integrity and Mutual Respect_ welcomes **everyone**, at work and in the community, and our value of _Mutual Accountability,_ means that we all have a role to play. As an EllisDon employee, this will ultimately be** your** commitment to Inclusive Diversity.

**Accommodation for Applicants with disabilities will be made during the recruitment process when requested.

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