Systems Administrator

The CanCap Group (“CanCap”) is a privately-owned Canadian national financial services company with multiple verticals across automotive, consumer, and merchant lending portfolios. We manage the entire lifecycle of the finance receivable from credit adjudication through to contract administration, customer service, default management and post charge-off recoveries.

We are a company of innovators. We learn from each other, respect each other, and create together. We strive to inspire our customers by continually understanding them, meeting their needs, and keeping them happily surprised. And we always do so with integrity.

When it comes to our customers, partners, and each other, we are always motivated by doing the “right thing”. We are always looking to find the best people and the right methods that allow us to meet this goal and look to the future for growth.

What your day and week could look like

Reporting to the Director, IT and Security, a Systems Administrator plays an essential role in supporting all aspects of our operations. This includes:

- Providing first and second level technical support of current information systems locally and remotely. This includes:

- Receiving and coordinating in-house inquiries, problems, and service requests regarding all corporate hardware, software, and information systems (leveraging a helpdesk platform)
- Contacting appropriate service personnel and follow-up as required
- Troubleshooting hardware and software with contract vendors
- Advising, instructing, and training staff on the basic operation of hardware and software
- Creating raving fans through a personable, courteous, and professional manner to all inquiries and problems
- Configuring, setting up, administering, and troubleshooting of workstations, Local Area Networks, Wide Area Networks, servers, and production infrastructure
- Identifying and troubleshooting network and connectivity problems
- Developing and maintaining of physical inventory and related database of all hardware, software, equipment, and parts
- Maintaining, testing, and resolution of issues of all PC hardware and associated peripherals such as scanners and printers
- Performing routine maintenance or standard repairs to networking components and/or equipment
- Backing up network data and disaster recovery

**What you bring**
- Three (3) or more years’ experience working in Help Desk support, PC hardware, software, and network administration
- Willing availability for after hours on-call rotation, some weekend work, and contributing to a team providing 24x7 support
- Quickness at picking up and understanding business needs and context
- Keeping your cool when dealing with stressed IT users
- Agile and analytical problem solving
- Deep capacity to thrive in a dynamic, changing business environment
- Upbeat and results-oriented team contributions
- Capacity to toggle between working independently and collaboratively
- Maintaining attention to detail and efficiencies while juggling multiple priorities
- Fluent ability to communicate business information in English; compétences smililaires en français sont un atout
- Motivation and drive towards continuous learning and growth within your role and the company

**Additional Information**

To be considered for employment you will need to successfully pass a criminal background check, and validation of your work experience.

**What you can expect from us**

Our Employee Experience is aimed at supporting and inspiring our talented team through:

- Professional growth through hands-on exposure to enterprise level technologies
- Health and dental coverage for you and your family
- Time off to re-energize with a starting vacation entitlement of 15 days/year and personal days