Deal Success Coordinator

Who We Are; What We Do; Where we’re GoingMagnet Forensics is a global leader in the development of digital investigative software that acquires, analyzes, and shares evidence from computers, smartphones, tablets and other IoT related devices. We are continually innovating so that our customers can deploy advanced and effective tools to protect their companies, communities, and countries.Grayshift and Magnet Forensics have come together as one organization to accelerate innovation and transform digital investigations for our customers. We’re pleased to share that the combined organization is operating as Magnet Forensics.- The combination of mobile, cloud and computer forensics expertise under the Magnet Forensics name underscores our dedication to providing comprehensive, end-to-end DFIR solutions. This includes our commitment to helping with access to modern digital devices lawfully with our renowned product suite. And, our focus on innovating for the DFIR community, along with our shared mission, continues to be the top priority.**Role Summary**

The Deal Success Coordinator will provide support to the sales team in responding to vendor forms, and coordinating responses from various teams including sales, marketing, finance, legal, and order operations. This individual will also provide general day-to-day sales support for the Account Management team and assist the Revenue Operations team with various tasks.**Role Responsibilities**:

- Support the deal success process by executing the following activities:

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Creating responses to tenders, RFP’s, security questionnaires and administrative forms (banking information, company info, etc)_
- _ Prepare responses to sales and product literature requests to facilitate the selling process_
- _ Work closely with teams throughout the company including sales, finance, legal, marketing, operations, product/engineering to help respond to customer requests _
- _Uphold complete and accurate records of all activities in Salesforce _
- _Coordinate resources, schedules and timelines for assigned projects_
- Produce required sales analytics and reports from Salesforce
- Provide day-to-day support of the Account Management team to expedite deal closure
- Promote positive working relationships with all internal and external customers
- Other duties, as assigned

**Qualifications**:

- University degree or College Diploma in Business Administration, or equivalent program
- 3+ years’ of experience in an administrative role
- Expert level working experience in Microsoft Office and Adobe Acrobat, experience with Salesforce considered an asset
- Excellent organization skills and demonstrated ability to solve problems with innovative and creative solutions
- Strong attention to detail and demonstrated ability to manage and prioritize tasks
- Excellent verbal and written communication skills
- Excellent customer service skills

**The Most Important Thing**:

- ** Greater Good - **We think beyond our own interests and strive to improve communities around the world. This demonstrates our passion for making a difference in the world.
- ** Respect - **We hold ourselves accountable through transparent sharing of information and we have faith in each other’s abilities
- ** Innovation - **We lead the industry in excellence and reliability while keeping the user experience simple and relevant. We are not afraid to push the boundaries to stay ahead of our competitors.
- ** Teamwork - **We collaborate internally and externally, while caring about each other and listening to our customers.
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- Magnet Forensics is an Equal Opportunity Employer and considers applicants for employment without regard to race, colour, religion, sex, orientation, national origin, age, disability, genetics or any other basis forbidden under federal, provincial, or local law._
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