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Hotel Front Desk Agent

2 weeks ago

Salmon Arm, Canada Hilltop Inn Full time

**Salary**

$16.5-$18 an hour

**Job type**

Full-time

Part-time

Permanent

**HOTEL OVERVIEW**

Framed by a large stunning resort style outdoor seasonal pool, hiking trails and views of Shuswap Lake, Hilltop Inn Salmon Arm is the area’s premier resort-style luxury boutique hotel. Featuring 71 rooms and suites designed to take guest comfort to new heights, we offer a warm, friendly, and independently owned alternative to the chain-style hotels in the region.

**Benefits**
- **Pulled from the full job description**_

**Full Job Description**

Provide courteous, prompt, professional and attentive guest service up to the highest Standards always whilst on the desk developing a personal rapport the guests

Keeping yourself aware of procedural and/or policy changes by reviewing the ever notes upon shift arrival; record important and relevant items as required therein

Cashiering duties including posting charges, handling an individual cash float, debit, credit cards and billing settlements at the end of your shift

Answer and direct the multi-line telephone console calls in a professional and consistent manner responding to any inquiries and/or reservation bookings

Responsible for the registration of arriving guests and checking out departing guests

Complete all duties in an expedient fashion as assigned by the Front Desk Manager & Head Office

Job Requirements:
Self motivated, responsible, organized and task oriented

Fluent in English. Proficiency of a second language would be an asset

Knowledge of Microsoft Word, Excel and Outlook

Ability to work flexible hours including holidays, weekends, and overnights

Ability to work in a team environment

Must have a passion for delivering outstanding guest services

Hospitality experience or college education in the hospitality field is preferred

Occupation First Aid Level 1 would be an asset

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Discounted or free food
- Extended health care
- Life insurance
- Paid time off
- Vision care

**Schedule**:

- 8-hour shift
- Day shift
- Evenings
- Evening shift
- Holidays
- Monday to Friday
- Morning shift
- Weekend availability

**Contact Information**:
**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 32-40 per week

**Salary**: $16.50-$18.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
Vaccine passport Recommended

**Experience**:

- Hotel & Accommodations Guest Services Staff: 1 year (preferred)
- customer service: 1 year (preferred)

Work Location: In person