Head of Information Systems and Technology

**Job Posting #: 1959-25**:
**Position Summary**:
**Hours of Work**:
Permanent full-time (35 hours per week)

**Location**:

- North Bay, ON
- Bracebridge, ON
- Parry Sound, ON
- Sturgeon Falls, ON
- Sundridge, ON
- Timmins, ON

**Hourly Rate/Salary**:
Minimum $52.75 to maximum $64.17 per hour; salary commensurate with education and experience

**Closing Date**:
This posting will remain open until the position has been filled

**Qualifications**:

- Four (4) year bachelor’s degree in Computer Science, Business Technology Management or relevant free in Information Technology or Management required
- Information Technology Infrastructure Library (ITIL) Certification required
- Cloud Certification preferred
- Security related Certification preferred
- Minimum of 5 years of progressive IT management experience, with a minimum of 10 years of Information Management and Technology experience, preferably in the social services/healthcare sector
- Experience managing a Service Desk team providing virtual and physical support across multiple offices
- Proven experience with implementing IT support processes aligned to ITIL
- Experience in cyber security, security framework such as NIST, privacy best practices, and security management tools like Microsoft 365 Security Solutions
- Experience defining and implementing a data strategy to allows for integration of disparate systems, collection of data in a data storage solution and building reports and analytics to enable business decision making
- Experience defining and implementing IT roadmaps and strategic projects to enable Business strategy and objectives
- Experience driving automation in IT support processes to improve service quality and efficiency
- Experience implementing and driving adoption of MS Teams and Contact Center solutions
- Experience in vendor management across selection, negotiation, monitoring service quality, and driving improvement and changes
- Knowledgeable and experience in anti-oppressive practices related to Equity, Diversity, and Inclusion
- Experience working with community and provincial partners and agencies to provide quality integrated services for clients
- Experience in human resources management practices, including team development, training, coaching and mentoring staff
- Experience with strategic and operational planning/implementation, strategic key performance measurement practices, organizational risk assessment practices and working with Senior Leaders and Board members
- Knowledgeable and experience in holding an agency wide and provincial wide perspectives
- History of working productively and collaboratively with stakeholders
- Advanced software skills using the Microsoft Office suite (Word, Excel, PowerPoint, Teams, SharePoint, and Outlook); experience using Client and Human Resources Information Systems an asset
- Excellent communication skills including excellent negotiation, conflict resolution, interpersonal skills, and proficient in making presentations and professional business writing
- Highly adaptive, resilient, and responsive to changing circumstances
- Demonstrated commitment to workplace health and safety, with a willingness to contribute and lead in the culture of safety and prevention of adverse health events for clients and their families/caregivers, colleagues, other community members and yourself
- Demonstrates professionalism in dealing with highly confidential information and situations
- Successful applicants will be required to provide:

- Proof of eligibility to work in Canada
- A valid Ontario driver’s license and use of a reliable motor vehicle; insurability on Agency vehicle insurance policy
- Clear Criminal Record Check, including Vulnerable Sector Search

**Application Process**:
Hands TheFamilyHelpNetwork.ca is an equal opportunity employer and we value the importance of diversity, dignity and worth of every individual in the workplace. Hands offers accommodation for applicants with disabilities in its recruitment processes. If you are contacted by Hands regarding a job opportunity, please advise prior to the interview if you require accommodation.

We thank all applicants but only those selected for an interview will be contacted.

Please forward your resume and cover letter, quoting competition #1959-25, to:
Human Resources Department
Hands TheFamilyHelpNetwork.ca
391 Oak Street East
North Bay, Ontario P1B 1A3

INDHP