Customer Service Contract Associate

2 weeks ago

Winnipeg, Canada BOMImed Inc Full time

Strong language and communication skills **must** be fluent in written and spoken English and French.

**BOMImed Inc. **is seeking a **French and English **speaking Customer Service Contract Associate to provide high-quality service to customers, handle inquiries, process orders, and resolve customer complaints. Additionally, they will prepare tender submissions, and maintain contract records.

**Duties & Responsibilities**
- Provide quality service to both internal and external customers.
- Provide pricing and delivery information.
- Process order entry and return authorization requests.
- Obtain and evaluate all relevant information to handle product and service inquiries.
- Direct requests and unresolved issues to the designated resources.
- Handle and resolve customer complaints.
- Search, prepare and complete tender submissions.
- Maintain records of tender submissions in the tender Masterfile.
- Receive results from Requests for Proposals (RFP) and communicate them to the Sales Representative, National Sales Manager and Customer Service Representative.
- Perform procedures as outlined in the BOMImed Quality Management System.
- Perform other related duties as may be assigned.

**Skills Required**:

- Strong language and communication skills **must** be fluent in written and spoken English and French.
- Excellent interpersonal and team player skills.
- Positive language skills and ability to read customers.
- Ability to cope with stressful situations and deadline driven tasks.
- Strong attention to detail, time management and organizational skills.
- Demonstrate initiative and ability to work independently, ability to search for information.
- Working knowledge with ERP systems, Word, Excel, Outlook.

**Education & Experience**
- Minimum 2 years of office and customer service experience.
- Writing, editing, and formatting documents and spreadsheets.
- Experience working within an ERP system, Word, Excel, Outlook, and Office 365.
- Business Admin diploma or similar degree/diploma is an asset.

If you believe this is an opportunity that is well matched to your skill set and capabilities, please apply.

**Job Types**: Full-time, Permanent

Pay: $47,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site gym
- On-site parking
- Paid time off

Schedule:

- Day shift
- Monday to Friday
- No weekends

Supplemental pay types:

- Bonus pay

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Customer service: 2 years (preferred)
- Office: 2 years (preferred)

**Language**:

- French (required)

Work Location: In person

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