Customer Care Representative

Join the ride

**Position**: Customer Care Representative

**Dealership**: London Honda

**Location**: London, Honda

**Classification**:Full time, Onsite, **Immediate Vacancy**

**Salary**: $40,000-45,000 + bonus

**London Honda** is proud to be a part of the AutoCanada dealership network. AutoCanada is the largest Canadian owned and publicly traded automotive dealer group operating in Canada and the US. We are innovative, data-driven and our commitment to our Team Members, customers and operational excellence fuels our success.

Our dealership Team Members are at the heart of our success, building long-lasting, trust-based relationships with customers across Canada. Our national network provides opportunities and support to build the career that’s right for you. Working here is fast-paced, non-stop, and a little unpredictable—and we love it.

**Your area of focus.**

**What drives your day to day.**
- Create new customer profiles and book appointments for the sales department.
- Research required information using available resources.
- Develop and retain sales opportunities.
- Manage and resolve customer issues, with support from management.
- Provide customers with product and service information.
- Update existing customer information using our internal systems.
- Identify and escalate priority issues.
- Route calls to appropriate departments.
- Follow up with customers on a regular basis.
- Update our CRM database and send out appointments through MS Outlook.
- Keep track of all appointments.
- Keep up to date on product knowledge through training resources.
- Complete additional administrative duties assigned by management.

**What are the must-haves.**
- Experience in CRM and/or Automotive Sales BDC is an asset
- Team player who is flexible, and solution-driven with proactive analytical and problem-solving skills
- Effective time management and organizational skills
- Excellent interpersonal and communication skills; effective verbal, written, and listening skills
- Attention to detail and high level of accuracy
- Fast learner and ability to adapt to new and changing processes
- Excellent decision-making skills
- Effective computer/keyboarding skills
- Excellent telephone skills
- You must be legally authorized to work in Canada

**The Perks.**
- Competitive Compensation and Benefits Package
- Employee Vehicle Purchase & Service Plans
- Employee and Family Assistance Programs
- Paid holiday and flex time for full time AutoCanada employees
- Company-wide appreciation events and contests throughout the calendar year
- Professional development and the opportunity to grow your career

And those are just the basics. We strive every day to create a workplace culture that embraces diversity and inclusivity, ensures fairness and equal opportunities, and fosters a sense of belonging for all Team Members. As an equal opportunity employer, we actively support everyone in expressing themselves and reaching their full

**Can you picture yourself here already?**

We hope so. It’s equally as important that you choose us as we choose you. Take a sneak peek at what we think makes this one of the best workplaces around.

Our commitment extends to reaching out to individuals from various backgrounds and identities. We do not discriminate based on gender identity, race, national origin, ethnicity, religion, age, sexual orientation, marital or family status, or mental/physical disabilities. AutoCanada is committed to collaborating with and providing reasonable accommodations to individuals with disabilities. If you need accommodation during the recruitment process, please inform your recruiter.

Stellantis, Ford, Honda, Toyota, GM, General Motors, Chrysler, Dodge, Jeep, RAM, Acura, Alfa Romeo, Aston Martin, Audi, Bentley, BMW, Bugatti, Buick, Cadillac, Chevrolet, Chevy, Ferrari, Fiat, GMC, Jaguar, Land Rover, Lamborghini, Maserati, McLaren, Mercedes-Benz, Mercedes, MB, Porsche, Hyundai, Kia, Nissan, Infiniti, Mazda, Mitsubishi, Lexus, Lincoln, Lotus, JLR, Mini, AMG, Polestar, Rivian, Rolls Royce, Rolls-Royce, Subaru, Tesla, VW, Volkswagen, Volkswagon, London, St. Thomas, Woodstock, Essex, Sales, Customer Care, BDC, Business Development sales, sales advisor, sales assistant, OMVIC