Full-time Receptionist

**Tony Graham Automotive Group**

**Job Title**

Receptionist

**Report to**

Administrative Coordinator

**Location**

1855 Merivale Road, Ottawa, ON K2G 1E3 - On-Site

**Employment Status**

Full-Time

**Closing Date**

Until filled

**Who We Are?**

The Tony Graham Automotive Group (TGAG) is a reputable and established business, with over 50 years in the Ottawa area. Our group consists of Tony Graham Toyota, Tony Graham Lexus, Kanata Toyota, Tony Graham AutoEdge, Collision Center, and AADA Leasing. We recognize that our employees define us; we cannot deliver a great customer experience without a talented team. The car industry is a constantly changing, fast-paced industry that offers fulfilling careers and competitive salaries. It is a huge industry with jobs available in all segments, room for growth, and a wide array of choices for both those who are looking to jumpstart an exciting career or change career paths. We offer a unique, diverse, and dynamic work environment.

**Job Summary**

Answer all telephone inquiries in a friendly, courteous manner, directing caller to appropriate receiver. Take messages when necessary. Answer calls from both external and internal sources and direct them accordingly. Assist customers (both by phone and physically at the reception counter) by having their request directed to the appropriate person. Complete administrative tasks. Interchange job positions between receptionist and hostess when required.

**What we offer**

You will work in a dynamic workplace with people who live the values of our organization and will enjoy many of the benefits and opportunities at Tony Graham Automotive Group, including:

- Participation in TGAG group benefit plan after three months and participation in the RRSP/DPSP after two years
- Professional development opportunities
- Staff discounts on new/used car sales and parts and service rates
- Paid birthday leave
- Employees can purchase parts on behalf of their family members and obtain the employee discount

**Reasons why you’ll enjoy working with Tony Graham Automotive Group**
- Career Development: Internal hiring is a big part of our recruitment process. We encourage our employees to strive for more challenging roles in the workplace
- The safety of our employees is our top priority. We ensure that we stay compliant with the Ontario Occupational Health & Safety Act and Regulations
- Paid Training/Professional development opportunities
- Paid birthday leave - We offer our employees to have the opportunity to take their birthday off paid
- Welcoming work culture & great workplace environment

**What you offer**

**Job Duties**:

- Arrive with time allowed for exchange of information from Managers on shift about events or situations affecting upcoming shift (i.e. shift changes, who is in or out and expected time of return, scheduled appointments or expected customer calls, tasks that may need completion or assistance in completion, etc.).
- To present yourself in a respectable manner, greet customer’s appropriately and willingly with a smile.
- Organization of “Up” rotations for each sales person.
- Answer all inquiries promptly in a courteous manner. Calls should not be ignored for any length of time.
- Page or direct calls to voice mail if individual is not available or take a message as per customer request.
- Must be made aware of the names of all employees, and keep up to date as to the shifts and schedules of employees in order to direct calls.
- Remain organized so as to be able to inform others (callers or other managers or employees) of staff and/or shift changes, absences, etc.
- Reduce the amount of time customers are on hold by answering calls in a timely and efficient manner. To diplomatically place longer conversation calls on hold or re-direct so that service to other incoming calls not be affected.
- Record in the New Car Register, all incoming inventory vehicles as they arrive from the Prep Shop. Make file folders for all information, this will arrive for each vehicle, and then give to the inventory clerk.
- Record all sold vehicle customer information in the New Car Register.
- Report to management any circumstance or condition that compromises the integrity or safety of the dealership, personnel, or customers.
- Achieve the objectives set by management.
- Show common courtesy to all customers and dealership personnel.
- Maintain a good work attitude and cooperate with the managers and fellow employees in the positive spirit of teamwork.
- Produce quality work that evidences pride of workmanship. Maintaining the workspace assigned in an organized, clean and safe manner.
- Any other duties, as assigned.

**Education and Qualification**
- Completion of Secondary School - (Grade 12)

**Language**
- Fluent in English, oral and written
- Bilingualism, an asset

**Experience**
- Previous switchboard, typing and data entry experience

**Skills & Abilities**
- Mature personality and sound judgement skills
- Effective c