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Front Desk Receptionist

3 weeks ago

Montréal, Canada Lelux Hotel Full time

We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation.

Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you.

Ultimately, you will help create a pleasant and memorable stay for our guests.

**Responsibilities**:

- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Upsell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments

Requirements and skills
- Work experience as a Hotel Front Desk Agent, Receptionist or similar role
- Experience with hotel reservations software
- Understanding of how travel planning websites operate, like Booking and TripAdvisor
- Customer service attitude
- Excellent communication and organizational skills
- Degree in hotel management is a plus
- Must ensure accurate and timely audit reports
- Must ensure proper closing of credit cards and monies
- Must be extremely organized with outstanding attention to detail
- Must provide excellent service to our clients
- Must resolve issues in a timely and candid manner
- Responsible to respond to Emergency situations, as necessary
- Must report to Supervisors of any discrepancies, issues and /or problems
- Must be able to communicate effectively (written & verbal) in English and French
- Must be able to work alone and in a team
- Ability to multi-task and work well under pressure in a fast pace environment
- Must be open and flexible regarding working weekends, holidays, days and evenings
- Must have some front desk Hotel experience or customer service

**Job Types**: Full-time, Part-time

**Salary**: $16.00-$25.00 per hour

Schedule:

- 8 hour shift

Supplemental pay types:

- Bonus pay
- Tips

Work Location: One location