Product Manager, Loyalty

1 week ago

Vancouver, Canada Lululemon Full time

Who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in. As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

About this team

The lululemon & me team product team is responsible to elevate our identified guest experience across all our touchpoints on and offline via seamless identification, rich gated experiences and engaging loyalty programs.

**A day in the life**:
Reporting to the Director, Product Management, and part of the lululemon & me team, you lead the strategy and vision for our core loyalty experiences from awareness to engagement.
- Drive clear vision and priorities for your dedicated scrum team
- Communicate across the organization to ensure alignment and clarity of what is being developed and why
- Ongoing communication and enrollment across the organization as the roadmap is realized throughout the year, as well as progress towards KPIs which include interaction per order and NPS.
- Document high-level requirements, acceptance criteria and KPIs that push the product strategy forward and achieve key objectives
- Build a strong relationship with the business owners to under and anticipate their needs and translate them into scalable and actionable features.

**Qualifications**:

- Minimum BA/BS degree from a four-year accredited university (or relevant job experience)
- 1-3 years of relevant business experience with at least 1 of the years directly in product management
- Strong core consulting skills (demonstrated track record of quality delivery, interpersonal and cross-functional relationship skills)
- Exceptional written and verbal communication skills
- Demonstrated experience in developing and delivering executive level presentations
- Ability to drive results independently, but thrives in collaborative environments
- Has a deep desire to learn and improve by seeking, accepting and acting on productive feedback
- Desire and ability to learn quickly and work in an agile environment
- Demonstrated leadership; mentorship, visionary, clarity of purpose, motivated, relentless execution

**Must haves**:

- Acknowledges the presence of choice in every moment and takes personal responsibility for their life.
- Possesses an entrepreneurial spirit and continuously innovates to achieve great results.
- Communicates with honesty and kindness and creates the space for others to do the same.
- Leads with courage, knowing the possibility of greatness is bigger than the fear of failure.
- Fosters connection by putting people first and building trusting relationships.
- Integrates fun and joy as a way of being and working, aka doesn’t take themselves too seriously.

LI-NK1

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