Automotive Service Administrator

**About Us.**

We are a well-established, close-knit automotive fleet agency. Our team works with private businesses and municipalities to custom-build, lease, and manage their fleet vehicles efficiently. We are a staff of highly-skilled experts in motor vehicle leasing, insurance, appraisal, servicing, and fleet supervision. We are a sourcing powerhouse with a US & Canada-wide network of manufacturers, dealerships, and customization contractors. We have provided 1,238 organizations across Canada with 250+ large-scale fleets, and unique niche vehicles.

We are seeking a full-time **Service Administrator/Advisor** who enjoys the auto industry and dealing with people on a daily basis. This is an immediate opening for a passionate, client oriented, organized and energetic person. Has general knowledge of a variety of vehicles and their parts, great communication skills, quick learner and is able to work effectively with staff and management.

A career you’ll enjoy We offer
- Competitive Compensation based on experience, bonus program paid out monthly with opportunities to increase bonus with volume.
- Monday - Friday schedule, no evenings or weekends or statutory holidays
- Package & Group Health Benefits
- Training & Development Support
- Opportunities for Career Advancement
- Employee recognition & rewards
- **Culture: We are looking to revolutionize the automotive space with innovative technology, process, expertise, and great people to make this happen We’ve assembled an incredibly talented team, with our culture as the “X” factor, making Zeemac a great place to work. We love to eat, we love music, and laughter. Whether it’s getting out for team events, in-house celebrations, or our Friday karaoke, there’s always an element of fun in your day But, when it comes to our work, there’s a commitment to excellence instilled in our group. From the way we prep to our execution, our team is proud of our work and the relationships we’ve built with our customers; some dating back over 30+ years**

**Primary Functions**:

- Maintain a high level of customer satisfaction while selling the proper repairs & services to meet the clients perceived needs.
- Contact vendors for parts pricing & ordering
- Provide accurate parts and labour quotes to clients as well as appropriate timelines for work completion
- Answer service calls and provide the necessary information
- Booking service appointments and reserving loaner vehicles
- Some pickup and drop off of customers
- Work closely with repeat customers and oversee their accounts
- Booking future appointments and following up with pre-booked customers, plus contacting our internal customers for future appointments
- Daily invoicing while keeping an eye on parts & labour margins and overall accuracy
- Keeping track of documents including PO’s, invoices, work orders, reports, etc.
- Coordinate with the Service Manager to order, audit and maintain parts inventory for the shop
- Receive and document parts returns, process the parts warranty claims and returns
- Cold calling customers for new business and inputting their info in the CRM for tracking
- Other duties as assigned by the Service Manager

**KEY ATTRIBUTES FOR SUCCESS**:

- High level of customer service
- Self Motivating
- Attention to detail
- Ability to constantly learn new products and services
- Be an ambassador to all Zeemac products and services
- Work within a collaborative and team environment
- At Zeemac, we respect diversity and treat one another in ways that are fair, courteous and compassionate, recognizing everyone’s contributions. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve._