Merchant Operations Manager

1 week ago

Toronto, Canada Uber Full time

**About the Role***

The Grocery & Retail business in Canada is growing, and we need people like you to help us bring this business to the next level

As a Merchant Operations Manager, you will work on operational improvements & collaborate with cross-functional partners to help us launch & onboard new partnerships by building scalable processes and in the process identify process/product improvement opportunities.

This role will drive the development of critical merchant and catalog insights, crafting strategies, and scaling the most impactful and innovative business initiatives to grow the Grocery & Retail business. You will work closely with cross-functional counterparts to lead high impact initiatives while offering ownership and autonomy over your work.

This role requires a strong desire to learn and willingness to roll up your sleeves to take on complex business challenges that Uber has never faced before.

**What You'll Do***
- Project Management: Identify, plan, and implement projects and root cause analyses to improve our existing processes for large accounts management and their related complex catalogs.
- Experiment and scale with initiatives to improve grocery and retail merchants key results
- Operations Management: collaborate with account management teams, sales, product and other teams to identify process inefficiencies, build solutions, and drive operational efficiencies
- Process Improvements: Create new processes that enable us to launch & grow new partnerships and also provide best-in-class merchant experience
- Data analysis: Design, execute and automate processes to run and optimize the business performance and reliability. You will autonomously build your own analyses and dashboards to measure your projects' successes

**Basic Qualifications**
- 3+ years' of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking)
- Strong Excel/Google Sheets or similar proficiency

**Preferred Qualifications***
- 4-6+ years' of professional work experience in a related field (consulting, operations, strategy, analytics, tech, investment banking)
- SQL proficiency
- Experience problem solving and proposing unique solutions to complex issues
- Strong experience building and executing complex processes
- Strong communication and presentation skills, including experience presenting data & insights to a sophisticated audience
- Experience with quantitative data analysis, deep measurable insights, modelling, and sophisticated test plan design and analysis
- Strong collaboration and partner management skills - building deep, trust-based relationships with territory and cross functional teams
- Unparalleled business judgment and critical thinking skills with the ability to use data to quickly develop strategies and make decisions
- Experience working closely and communicating effectively with a diverse set of partners in a constantly evolving, rapid growth environment with tight deadlines Bachelor's degree

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