Operations Support Specialist

4 days ago

Toronto, Canada OTT Financial Group Full time

OTT Pay Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards, accounts, gift cards, mortgage, and more. We are heavily driven by ambition, results, and forward-thinking. At OTT Pay, you will find numerous opportunities to learn and grow, alongside a cohort of talented individuals from diverse backgrounds and industries. Working collaboratively in an innovative environment, you will be encouraged to excel and make a meaningful impact. This presents a unique opportunity to join an organization committed to transforming financial solutions. **_ What’s in it for you:_** - Competitive salary - Extended Health, Dental, and Vision Benefits - Life and Disability Insurance - Vacation Leave - Centrally located modern and spacious offices close to Eglinton and Leslie - Free use of onsite Gym and Sports Facilities, and regular Company Social Events - Learning and Professional Development Support - A chance to work in a dynamic, collaborative, progressive and high performing team. - Community involvement through the annual Terry Fox Run - Tremendous opportunities for Growth and Development **_ How you will contribute:_** - Collaborate with the Senior Operations Manager to develop new paid-tier support service offerings that align with local standards, including designing support processes and defining service SLAs based on company, merchant, and partner requirements. - Participate and represent the Merchant Support Teams to ensure appropriate production support services are integrated into all final solutions. - Prove excellent customer service support to sub-merchants. - Resolve inquiries promptly and professionally. - Prepare detailed reports on activities, service request volumes, and trends. - Stay up to date with industry changes and ensuring adherence to compliance and regulatory standards. - Other tasks that may be assigned by the Senior Operations Manager. **_ What you bring to the table:_** - Min of 3 years experience in operations/production support within B2B, merchant acquisition, or payment facilitator companies - Diploma or Degree in business management or related programs - Must be detail-oriented and comfortable in mathematical calculations. - Intermediate to Advance Excel skills are required, and SQL skills are considered an asset. - Strict adherence to business and regulatory policies is essential. - Excellent communication skills in both English and Mandarin - Comfortable conversing with clients over the phone - Ability to collaborate with internal teams, merchants, and acquiring banks. - Understanding transaction data, identifying trends, and suggesting improvements. - Ability to work in a fast-paced start up environment.

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