IT Business Analyst

Full-time
- Department: Corporate IT
- Work Type: Hybrid

**Company Description**:
At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide.

**“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”**

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - **S**upport, **E**xcellence, **C**ommunication, **T**eamwork, **I**ntegrity, **G**rowth and **O**penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

We are looking for an IT Business Analyst to join our growing global team at Sectigo.

The IT Business Analyst will play a crucial role in enhancing our ERP systems, driving efficiency and effectiveness across the organization. The BA will collaborate with business leaders, find solutions to issues, and ensure clear requirements, roadmaps, use cases, UAT test cases, expected outcomes, and delivery timetables. While some project management and technical administration tasks may be involved, the primary focus will be on documentation and analysis of solutions for various projects. A strong understanding of CRM, ERP, Billing, Expensing and Marketing system software is essential.

This is a full-time position working in the hybrid model (at least 3 days a week) from our Ottawa office.

Here are the core functions, responsibilities, and expectations for this role:

- Collaborate with stakeholders to gather and analyze business requirements, ensuring alignment with business and project goals.
- Document detailed system specifications, including both functional and non-functional requirements.
- Create comprehensive use cases, process flows, and wireframes to illustrate system functionality and user interactions.
- Work closely with development teams to ensure accurate implementation of requirements.
- Identify and mitigate roadblocks and risks during project planning, proposing effective solutions.
- Develop and maintain UAT test cases and coordinate testing efforts.
- Communicate effectively with business leaders to align project goals and expectations.
- Monitor project progress, track deliverables, and adjust timetables as needed.
- Provide ongoing support for system enhancements and updates.
- Create and deliver training materials and sessions for end-users to ensure effective use of systems.
- Other duties assigned and related to the nature of this role and company initiatives.
- Be able to Review all ERP related issues and provide solutions.
- Additional tasks associated with this position may be assigned in response to company initiatives and business needs.

**Qualifications**:
**Education**:

- Bachelor's Degree from an accredited college or university is strongly preferred.
- ERP Project management or Admin (ADM201 and ADM211) certified is a very strong plus.
- Certification in Business Analysis (CCBA or CBAP) is a plus.

**Experience**:

- Proven experience as a Business Analyst, with experience in ERP domains.
- Strong analytical skills with the ability to translate business needs into clear technical requirements.
- Proficiency in Salesforce, Maxio, Dynamics, NetSuite, HubSpot, and other CRM/ERP software.
- Excellent communication skills, both written and verbal, with the ability to effectively convey technical information to non-technical stakeholders.
- Ability to manage projects from pre-Go Live, kickoff, needs assessment, UAT, and post Go Live support.
- Detail-oriented and organized, capable of managing multiple tasks and projects simultaneously.
- Familiarity with project management methodologies (such as Agile and Scrum) and tools (such as JIRA).
- A proactive problem-solving mindset, with a focus on identifying and implementing effective solutions.
- Ability to work in a global, fast-paced environment.

**Additional Information**:
**Global team. Global reach. Global impact.**

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds,