Food and Beverage Outlet Supervisor

6 days ago

Red Deer, Canada Red Deer Resort & Casino Full time

**_A HOTEL WITH THE FREEDOM OF STYLE_**

*_
Located in the heart of Central Alberta, the Red Deer Resort & Casino_** **_is the ideal place to grow your career in hospitality while providing excellent and personalized service to our guests while working within a positive team environment._*

*
Key Responsibilities: *
- Example in guest service skills ensuring customer satisfaction
- Communicate with guests to ensure satisfaction with product quality and service
- Assist in performance manage with associates as required by the Outlet Manager
- Check food for taste, temperature and presentation
- Communicate with other departments and teams in a positive manner
- Report any concerns regarding maintenance as required
- Maintain adequate level of supplies in the outlets utilizing the appropriate requisition procedures
- Perform daily, weekly and monthly inventory
- Be knowledgeable about all menu items regarding food and beverage able to answer questions or concerns that may arise
- Work regular shifts when required, handle customer complaints and assist associates as necessary
- Ensure that area remains clean, maintained and properly stocked
- Establish and enforce Hotel policies, rules and regulations
- Enforce all applicable liquor and gaming laws
- Performs other related duties as required

**Qualifications & Experience**:

- Minimum 3 years of progressive experience in Food and Beverage supervision
- Reel Facts, ProTect and ProServe Certifications (through AGLC)
- Ability to train staff and help them to continue to improve and develop their skills
- Mature and professional appearance
- The ability to work well under pressure and be detail oriented
- Strong work ethic and positive team attitude
- Effective communication skills with individuals at all levels; both inside and outside of the organization
- Must be fluent in English, both written and oral
- Standard First Aid with CPR & AED certification is an asset

**Hours of Work**:The hours of work for this position will vary depending on operational requirements, but will include day, evening and weekend shifts.

The **_Red Deer Resort & Casino_**_ _**is an equal opportunity employer and believes diversity strengthens us as a workplace; we encourage all those qualified to apply.

Red Deer Resort & Casino
3310 - 50th Avenue, Red Deer, Alberta T4N 3X9

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