Customer Service Representative

4 days ago

Abbotsford, Canada Rossdown Natural Foods Full time

**Job Summary**
- **Come and join our flock We are a fourth-generation family run business and our mission is to provide Canadian families with a trusted, local source of healthy, high-quality poultry products.**_
- **Farm-to-plate is our thing as Western Canada’s local premier poultry farm, we hatch, feed, grow and process organic, specialty and value-added poultry products following the highest quality standards and animal welfare practices.**_
- **Join our family**_

As a Customer Service Representative, you will be the first point of contact for customers, providing assistance, resolving inquiries, and ensuring a positive customer experience.

**Responsibilities**:

- Customer contact daily, calling and asking questions.
- Ensure that all customer inquiries are handled in a timely and professional fashion by establishing and communicating priorities to the relevant internal departments.
- Create and maintain strong relationships with both internal and external stakeholders.
- Enter customer orders with utmost attention to detail.
- Check inventory levels to assure availability.
- Offering customers opportunity buy products on a regular basis.
- Daily invoicing - check for accuracy.
- Liaise with various departments (Production, Shipping, Finance, Management) to ensure 100% customer satisfaction.
- Participate in meetings to work as a team to resolve issues.
- Problem solve and use time effectively to multitask and prioritize work.

**Experience**:

- Minimum 5 years in a customer service role within a warehouse / manufacturing setting preferred.
- Food Industry experience preferred.
- Fluent in English (both written and verbal communication)
- Excellent communication skills, both verbal and written
- Keyboarding
- Ability to handle high call volumes and work in a fast-paced environment
- Strong problem-solving abilities and attention to detail

**Job Types**: Full-time, Permanent

Pay: $49,000.00-$52,000.00 per year

**Experience**:

- Customer service: 5 years (required)

Work Location: In person

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