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Guest Services Representative

2 weeks ago

Nanaimo, Canada Footprints Full time

Are you interested in getting into the security industry or a future in law enforcement but don’t know where to start? Footprints can help Sponsorship through Basic Security Training considered for the right applicant.

Footprints Security is unique; our accountable approach to business driven by our Core Values separates us from our competitors. We are celebrating our 40th year in business and are looking for talented people to join our team

We are locally owned and operated and pride ourselves on being a family-run business that serves the communities in which we live. When you join Footprints, you are not just getting a job - you are joining a family who wants to see you succeed in having a positive impact in Vancouver Island communities. We provide a healthy work-life balance with flexible schedules to meet your needs, above average industry pay, and an extended health and dental plan for qualified employees (conditions apply).

Footprints is seeking friendly, outgoing service-oriented people to join our growing team in the role of Guest Services Representative and potentially transition to a licensed Security Guard after completing Basic Security Training (BST). Contact us for details

**Guest Services Representative - General Responsibilities**:

- Provide professional guest services in a courteous manner to the public and clients
- Greet and welcome visitors
- Access control/social distancing assistance
- Effectively communicate and verbally resolve conflicts as required
- Research service options for guests
- Liaise with property management
- Report security violations and criminal activity to Supervisor
- Computer, radio, and smartphone use as required
- Critical thinking and problem solving
- Walking and standing depending on the site requirements
- Completing shift reports
- Site clean-up
- Other duties as required

**Guest Services Representative - Required Qualifications and Skills**:

- Willing to undergo a criminal record check
- Class 5 BC Driver’s license and vehicle
- Must possess strong client service skills
- Strong interpersonal and organizational skills
- Effective communication and conflict resolution skills
- Flexible availability, including ability to work day, afternoon, and overnight shifts (including weekends and holidays)
- OFA 1 or higher an asset
- Must be able to use technology such as computers and smartphones
- Must have a knowledge of the geographical area within the area of responsibility
- Must be fluent in English

What Footprints Offers:

- Competitive pay rate, commensurate with experience
- Extended Health and Dental Plan (conditions apply)
- Flexible schedules - we make it work for you
- Opportunities for advancement and training