Residence Service Representative(s)

Duties Responsible for providing excellent customer service to students in a front desk setting during the student season (Fall and Winter), and during the summer months to hotel guests. Track inventory of signed out items, answer inquiries and process transactions. Additionally responsible for assisting in tracking all student information and documentation from applications, through room assignments, cancellations, withdrawals and move out information as well as performing accurate tracking of student documents and transactions. Administrative and Reception including: data entry, word processing, filing, sorting and delivering mail; processing room reservations for summer guests; and accurately reporting daily financial transactions to Manager, VIU Student Residence. Assist in maintaining efficient file storage ensuring student safety. Provide courteous and professional customer service to students on a year round basis, following customer service and student development guidelines, both face- to-face and via phone or email, responding to all voicemail and emails in a timely and respectful manner. Provide emergency response or raise issues of concern by calling emergency services as required. Process sales for a variety of items from the front desk including: Sundries, linen packages, Good Food boxes, etc. Track inventory for items signed out, tracking all student keys and monitoring contractor use of keys, completing maintenance request forms as needed and calling in contractors (from a list of specified contractors) when necessary. Assist Residence Life Staff with events through answering RA questions, logistics support, monitoring facilities. Assist with tidying, organizing and maintaining basic cleanliness of building. Train new Residence Services Representatives or Residence Life Coordinators on all aspects of daily front desk procedures. Address student concerns relating to problems with academic, family, friend, relationship or other situations by referring to appropriate resources as guided by VIU Student Residence procedures. This position is included in operational needs as per Article 28.12 Required Qualifications Minimum Grade 12, basic computer skills, working knowledge of MS Office and experience working with database programs. Customer Service oriented with an ability to maintain confidentiality Demonstrated ability to exercise good judgment, tact, diplomacy and problem solving skills in a cross-cultural environment. VIU is pleased to offer eligible employees a comprehensive benefit plan; ample paid holiday time; professional development opportunities and a desirable pension plan. As part of the VIU campus community, our employees work with supportive colleagues within an encouraging environment and are provided with the tools and training that promote learning and development. The perks of VIU employment are multiple, and include well-being initiatives and services, strategic discounts, and flexible work opportunities. Note Short-listed candidates must provide original transcripts, or applicable original certifications at time of interview. All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority. Vancouver Island University (VIU) is collectively committed to building and sustaining a diverse and inclusive working and learning environment for faculty, staff, and students. In our journey towards greater diversity, we invite applications from members of equity-seeking communities including women, racialized and Indigenous persons, persons with disabilities, persons of all gender identities and sexual orientations who bring value to the VIU community through their lived experiences. We encourage members of all equity-seeking groups to self-identify within their application cover letter. When a candidate voluntarily discloses this information in their cover letter, the information will be used only for the fulfillment of the career opportunity. Disclosure and/or self-identification with an equity-seeking group will not lead to advantageous treatment of a candidate who is not qualified. #J-18808-Ljbffr