Client Services Representative

2 weeks ago

Gimli, Canada Gimli Veterinary Services Full time

Veterinary Client Services Representative (CSR)

Job Duties
- Provide top-notch customer service: greet customers, answer questions, process incoming and outgoing appointments
- Monitor client flow from check-in to discharge
- Process payment transactions
- Answer 4-line switch board, which will involve answering questions, screening emergent and non emergent scheduling of appointments
- Manage electronic client/patient charts
- Assist with pet supply purchases
- Retrieve product orders and prescriptions
- Maintain cleanliness of the reception area
- Identify and work compassionately with clients in various emotional states
- Relay appropriate information to/from clients to doctors and/or medical staff or Management
- Copy/Scan/Fax, printer use knowledge
- Merchandising and identifying product holes, placing stock orders
- Must be available evenings and weekends

Must possess good critical thinking and problem-solving skills, compassion, a positive attitude, follow-through and excellent communication and teamwork skills. Multitasking and accepting constructive criticism is essential. Punctuality is expected with reliable transportation.

Qualifications:

- High School Diploma or G.E.D
- At least 2 years customer service experience in a job setting
- Must be able to safely lift 30lbs
- Basic math and writing skills

We thank all applicants for their interest, only those selected for an interview will be contacted.

**Job Type**: Permanent

**Salary**: From $30,000.00 per year

**Benefits**:

- Company events
- Discounted or free food
- Extended health care
- On-site parking
- Paid time off
- Wellness program

Schedule:

- 10 hour shift
- Day shift
- Weekend availability

Ability to commute/relocate:

- Gimli, MB: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

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