Housekeeping Supervisor

5 days ago

Vancouver, Canada Pinnacle Hotel Vancouver Harbourfront Full time

The Pinnacle Hotel Harbourfront is looking for our next great colleague to take on the role of Housekeeping Supervisor. Reporting directly to the Housekeeping management team, your organizational and interpersonal skills, eye for the smallest of details, and leadership abilities are unsurpassed. With previous Rooms Operations supervisory experience under your belt, you ensure that guest rooms, public areas, and back-of-house areas are consistently maintained in accordance with brand quality standards and assist in leading the day-to-day operations of the Housekeeping Department.

**Key Responsibilities**:

- Maintaining complete knowledge of, and complying with, all Company and department policies, service procedures and standards.
- Regularly inspecting all guestrooms, public, and back-of-house areas.
- Monitoring and controlling the operation of various Housekeeping areas, including, but not limited to the linen & uniform rooms, and guestroom floors.
- Maintaining regular inventory of linens, amenities, cleaning and other housekeeping-related supplies.
- Ensuring guest issues are resolved in a timely manner, and promptly informing the Housekeeping Management team for appropriate follow up.
- Assisting with the training of all new Housekeeping employees.
- Helping in cleaning guestrooms when needed.
- Performing additional duties, as assigned.

**Qualifications and Experience**:

- Minimum 1 year experience as Rooms Operations supervisory experience in an upper-upscale hotel environment.
- High school diploma / G.E.D. equivalent.
- Thorough knowledge of hotel and Housekeeping operations.
- Previous experience as designated departmental trainer.
- Demonstrated ability to work with maximum accuracy, efficiency and attention to detail, maintaining a degree of urgency always.
- Fluency in English, both verbal and written.
- Exceptional oral communication skills to effectively motivate staff in achieving results.
- Must be self-directed, motivated, and demonstrate exceptional customer service, interpersonal and problem-solving skills.
- Ability to move, lift, carry, push, pull, and place objects weighing up 11.5 kilograms (25 pounds) without assistance.
- Ability to handle sensitive issues with employees and/or guests in a tactful, respectful, diplomatic, and confidential manner.
- Proficiency in Microsoft Office and Opera Property Management System.
- Knowledge of WorkSafe BC (WCB), WHMIS and safety procedures.
- Ability to maintain a flexible schedule to meet the business needs of a hotel environment, including mornings, evenings, weekends, and holidays.
- Must be able to remain in a stationary sitting position for most of the time.

**Job Type**: Part-time

Pay: $25.04-$33.38 per hour

**Benefits**:

- Commuter benefits
- Company events
- Dental care
- Disability insurance
- Discounted or free food
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Holidays
- Monday to Friday
- Weekends as needed

Ability to commute/relocate:

- Vancouver, BC: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (required)

**Experience**:

- Housekeeping Supervisory: 1 year (required)
- Hotel: 1 year (required)

**Language**:

- English (required)

Work Location: In person

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