Home Health Care Customer Service

2 weeks ago

Windsor, Canada Comfort Mobility Inc. Full time

We are seeking an additional Customer Service Representative/Sales Administrator to join our team You will be responsible for helping customers by providing product, pricing and service information.

**Responsibilities**:

- Handle customer inquiries by telephone or in-store
- Provide information about the products and services
- Manage rentals and existing client relationships for a variety of customer medical devices
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Develop and maintain a knowledge base of the evolving products and services
- Ability to handle and process payments - cash, cheque, debit and credit card payments

**Qualifications**:

- Previous experience in customer service, sales, and medical/home healthcare products preferred
- Ability to build rapport with clients
- Ability to prioritize, multitask and work in a fast paced environment
- Comfortable recommending, demonstrating and selling Home Healthcare equipment and Aids for Daily Living
- Positive, professional and patient demeanor
- Excellent written and verbal communication skills
- Excellent computer skills - Word, Excel, Outlook
- Previous experience in the home healthcare industry and medical terminology an asset
- Knowledge of funding programs including Assistive Devices Program, Green Shield and Blue Cross.
- Experience in Administration in Medical Offices an asset.
- Experience with billing insurance and third parties an asset.

This is a full time position working Monday to Friday from 9:00am - 4:00pm

Pay: From $20.00 per hour

Expected hours: 35 per week

**Benefits**:

- On-site parking

Schedule:

- Day shift
- Monday to Friday
- No weekends

**Education**:

- Secondary School (required)

**Experience**:

- customer service: 2 years (preferred)
- Medical or Home Health Care office: 1 year (required)

Work Location: In person

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