Manager Home Health Care

Requisition ID: 192743

Career Group: Pharmacy Careers

Job Category: Retail - Home Health Care

Travel Requirements: 0 - 10%

Job Type: Full-Time

Country: Canada (CA)

Province: Nova Scotia

City: Windsor

Location: 0119 Windsor Lawtons

Embark on a rewarding career with Sobeys Inc., celebrated among Canada's Top 100 employers, where your talents contribute to our commitment to excellence and community impact.

Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better – great experiences, families, communities, and our employees. We are a family nurturing families.

A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.

Ready to Make an impact?

The Manager of Home HealthCare will lead the soft medical team in providing customers with friendly and professional service. The Manager of Home Health Care is responsible for the overall operation tof the Home Health Care department including sales/profitability and supervision of HHC Consultants. Actively contributes to a positive and productive working environment.

Here's where you'll be focusing:

People Leadership

• Show leadership in establishing professional image in the home health care centre
• Demonstrates co-operation and enthusiasm for home health care initiatives; flexibility in response to situations outside the norm
• Partner with other departments in overall store strategic direction and team spirit
• Create a culture of selling, coaching and development of all employees which embraces a passion for health and wellness
• Create a coaching and development culture for all employees
• Manage direct reports including: selection, orientation, training and development, performance management, succession planning and compensation
• Responsible for ensuring the communication of operational requirements/changes to the Home Health Care department employees
• Shows initiative and progressive attitude to the stores initiatives.
• Delegates appropriately to achieve home health care department objectives

Customer Offering

• Demonstrate warmth, empathy, and compassion towards the customer and the privacy of service offered
• Create a shopping experience that engages customer in a way that enhances loyalty, sales and profit
• Ability to identify sensitive customer needs and use discretion when providing service
• Patient counseling/demonstration of home health care product (i.e. blood glucose meter; blood pressure machine)
• Execute winning conditions

Policy/Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered to
• Adhere to Federal/Provincial legislation and third party plan regulations; use the Third Party Plan Reference Manual for current information on how to bill properly to each third party plan.
• Manage department budget
• Perform department administrative duties as required
• Responsible to ensure efficient operation of the department to achieve all financial targets and deliver on budgeted KPI's

Employee Relations

• Be known as the supervisor who actively supports an environment of positive relations

Other Duties

• Provide feedback for continuous improvement
• Have the ability to create action plans to improve the department operations and employee performance
• Support all company initative, programs and standards
• Detailing to Healthcare providers within your area and complete detailing log quarterly
• Maintain a clean and safe work environment as per company requirements
• Other suties as required

Policy/Regulatory Adherence

• Ensure all applicable company policies and procedures are communicated and adhered to
• Adhere to Federal/Provincial legislation and third party plan regulations; use the Third Party Plan Reference Manual for current information on how to bill properly to each third party plan.
• Manage department budget
• Perform department administrative duties as required
• Responsible to ensure efficient operation of the department to achieve all financial targets and deliver on budgeted KPI's

Employee Relations

• Be known as the supervisor who actively supports an environment of positive relations

Other Duties

• Provide feedback for continuous improvement
• Have the ability to create action plans to improve the department operations and employee performance
• Support all company initative, programs and standards
• Detailing to Healthcare providers within your area and complete detailing log quarterly
• Maintain a clean and safe work environment as per company requirements
• Other suties as required

What you have to offer:

Required:

• Above average communication skills (both oral and written)
• Full knowledge of Home Health Care operations and programs
• Team player committed to customer service excellence
• Leadership and teambuilding skills.
• Strong attention to detail, and organizational skills
• Knowledge of soft medical operations and programs
• Proficiant use of Chainware

Preferred:

• Knowledge of 3rd party plans

Required:

• High School Diploma
• Minimum of 5 years in Health Care industry

Preferred:

• Experience in a retail home-health care or nursing environment.
• Surgical fitting experience (including fitting of mastectomy products, compression stockings)
• Relevent courses within the Home Health Care industry
• Experience with Sobeys/Lawtons POS (point of sale) system

At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.

We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better – physically, financially and emotionally.

Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.

We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.

Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:

• Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
• Access to Virtual Health Care Platform and Employee and Family Assistance Program.
• A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
• A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
• Learning and Development Resources to fuel your professional growth.
• Parental leave top-up
• Paid Vacation and Days-off

We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.