IT Support Specialist

**Do you have a passion for building and supporting amazing IT experiences?**:
Then Jobber might be the place for you We're looking for an **IT Support Specialist** **to be part of our Workplace Technology team at our office in **Edmonton, AB.**

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers, while providing an easy and professional customer experience. Running a small business today isn't like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That's why we put the power and flexibility in their hands to run their businesses how, where, and when they want

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail's Canada's Top Growing Companies list, and Deloitte Canada's Technology Fast 50, Enterprise Fast 15, and Technology Fast 500 lists. With an Executive team that has over thirty years of industry experience of leading the way, we've come a long way from our first customer in 2011—but we've just scratched the surface of what we want to accomplish for our customers.

**The team**:
The Workplace Technology team is one of the most cross functional teams at Jobber. We're focused on building systems, offices, and processes that scale as we transform our industry.

Our guiding mission is to support our entire team through the use of technology and supreme customer service. As the technology landscape changes, we need to make sure all our systems stay ahead of the curve and we're always building better ways for our employees to do their best work. This applies to you as well - through dedicated feedback, continuous 1:1's and endless learning opportunities, we want to help accelerate your career too

**The role**:
Reporting to the Manager, IT, the **IT Support Specialist** will help take the tools and systems we have in place and make sure they're optimized for performance, reliable for our employees, and scalable as we continue to grow. You will play a key role in assisting with the assessment, facilitation and implementation of industry standard tools.

The **IT Specialist** will:

- Take ownership of support desk duties and be the face of Jobber Workplace Technology
- Deploy equipment for new employees and manage hardware inventory
- Provide technical support related to laptops, software, printers, video conferencing equipment, and mobile devices
- Keep our knowledge base and documentation up to date.
- Create, add and modify accounts and services across our various platforms
- Monitor our internal infrastructure, troubleshooting for anomalies and reporting on issues to the IT Manager
- Be ready to learn We're big fans of automation and clever solutions

**To be successful, you should have**:

- 2+ years in a IT Support role with MacOS Administration, mobile devices (IOS) while in a remote or hybrid support environment
- Experience supporting Cloud and SaaS Applications, including: G Suite, Zendesk, Atlassian
- Experience with the integration and administration of an Apple MDM Application
- Experience with machine and account provisioning and deprovisioning
- You have a great understanding on AV equipment (Zoom Rooms, Crestron)
- High level of attention to detail, great communication skills and keen to learn new things constantly

**It would be really great (but not a deal-breaker) if you had**:

- Core network hardware setup setup with Meraki Equipment
- Enterprise Firewalls (Fortigates)
- Google search, we don't expect you to know everything

**_ All interviews are being conducted virtually - via phone or video._**

**_ Please note: This is an office based role. You will be required to be in the office in a full-time capacity._**

**What you can expect from Jobber**:
Having been named as a Top 5 Great Place to Work in Canada, we walk the talk. Here are just some of the great things you can expect from us:

- A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, RRSP matching, and stock options.
- A dedicated Coaching and Development function, including Development Coaches, to help build the career you want and hit the goals you set, while ensuring you're reaching your fullest potential.
- Support for **all** your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
- A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
- To work w