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Credit Returns Clerk

3 weeks ago

Winnipeg, Canada Gordon Food Service Canada Ltd Full time

Welcome to Gordon Food Service We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...

**Position Summary**:
Reporting to the Inventory Control and Facilities Man, the Credit Returns Clerk will support the GFS Inventory Control team in functions specific to credits, debits and returns. Working with Operations, Transportation, Supply Chain and Sales departments, the Credit Returns Clerk is responsible for completing and processing credit functions in a manner that ensures any applicable adjustments on accounts and inventories are completed and overall credit and reporting functions are managed including understanding processes and investigating any and all discrepancies as a result of the credit process.

**Schedule**:
Mon-Fri (8am-4pm)
- This is a on-site role based in Winnipeg. _

**What We Offer**:

- Medical, Dental, Prescription Drug, and EAP Benefits after 30 days of employment
- 125-year, family-owned and operated company history
- Family culture and advancement opportunities

**What you would do**:
Customer Dairy Crates:

- Maintain Milk Crate Tracking Sheet on a daily basis for the Prairies Divisions (Calgary, Edmonton, and Winnipeg).
- Maintain daily paperwork accuracy and completion.
- Engage 3rd party carriers and documents to ensure data accuracy and completion.
- Compile monthly balances of milk crates at the end of the Billing Period for the Prairies Divisions.
- Process the charges/credits for each customer at the end of the Billing Period for Winnipeg Division.
- Assist other Divisions with their Milk Crate Tracking Sheet.
- Provide Customer Statements on request to DSR and CCR’s and answer any questions on billings.
- Notify Transportation of any discrepancies or missing paperwork/customer signatures.
- Keep the list of exempt customers up to date.

Credits:

- Review all credits written on the Delivery Summary Report and compare to the TransPro “Exception Report” and Appian to ensure all credits are being recorded.
- Ensure credit reason codes are accurate on all incoming credits.
- Review and send Google Credit Note Requests to the appropriate person for approval.
- Process approved credits and enter pick-ups requests.
- Vendor Debiting - documentation/back-up.
- Inquire and provide back-up to vendors as needed on any debits.
- Initiate communications to Sales on any denied credits that have been returned at time of delivery and, if needed, arrange to have the refused product shipped back out with Warehouse Credit Returns Clerk and other members of the warehouse team.
- Stay in touch on a daily basis with Warehouse Credit Returns Clerk to ensure resolution accuracy.
- Provide credits to customers on internal fees, etc.
- Communicate with other DCs one a regular basis re:crossdocks, credits, debits, etc.
- Communicate with 3rd Party Carriers for any shortages or damages caused by their delivery service rep or their mishandling of the product at their DC.

Reporting:

- Daily/Weekly Departmental
- Starbucks credit portal
- Monthly Period Credit Update - Prairies Divisions
- Projections for the next fiscal year
- Weekly discussions with department supervisors

Other:

- Participate on the National Credit Council by attending monthly conference calls
- Participate/ Chair the Winnipeg Credit Council

**Does this sound like you?**
- Committed to and lives the GFS Cornerstone Values;
- Dedicated to the principles of exceptional service; committed to responding to, anticipating and addressing customer needs, for both internal and external customers.
- Excellent organizational and communication skills, both verbal and written.
- Excellent computer knowledge including Excel (advanced to intermediate), Word, Google and PowerPoint.
- Must be able to multitask and handle a busy workload in order to meet strong deadlines.

We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.