Bilingual Customer Support Specialist

4 days ago

Oakville, Canada AKITU Inc. Full time

**Company description**

Akitu is a rapidly growing company providing Dental Practice Management Software for dental clinics in Canada. With a core focus on innovation and mastering the user experience our software, Akitu One, brings a unique perspective for dentists to streamline their practice work.

**Job description**

**Primary Responsibilities**
- Document and track issues in a ticketing system.
- Collaborate with the development team to resolve complex issues.
- Conduct software testing to identify and resolve issues.
- Provide training and guidance to users on software features and functionality.
- Participate in on-call support rotation as needed (Saturdays)
- Maintain a high level of customer satisfaction.
- Stay up-to-date with the latest software updates and industry trends.

**Qualifications & Core Competencies**:

- High School Diploma, G.E.D. or equivalent
- Must be bilingual (French Speaking)
- High degree of organizational skills with the ability to prioritize and multi-task
- Excellent communication (verbal/written) and interpersonal skills
- Strong computer knowledge and data skills
- Flexible, self-motivated, and a quick learner
- Personable, patient and professional
- Dental experience is an asset, but not required

**Location: This is a hybrid working role with the potential to become full time in office.**

**Permanent position.**
**Schedule: Monday to Friday, with Saturdays on rotation**

AKITU Inc.

**Job Types**: Full-time, Permanent

Pay: From $40,000.00 per year

Additional pay:

- Bonus pay

**Benefits**:

- Dental care
- Paid time off

Schedule:

- 8 hour shift

**Education**:

- Secondary School (preferred)

**Experience**:

- Customer Support & Client Services Occupations: 1 year (required)
- customer service: 1 year (required)
- SaaS: 1 year (preferred)

**Language**:

- English and French (required)

Willingness to travel:

- 100% (preferred)

Work Location: Hybrid remote in Oakville, ON

  • Customer Support Technical Specialist

    2 weeks ago

    Oakville, Canada Geotab Full time

    Basis**: Permanent - Full-time** Area of Interest**: Support Operations** Location**: Oakville, Ontario** **Who we are - Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety...

  • Customer Support Technical Specialist

    2 weeks ago

    Oakville, Canada Geotab Full time

    Basis**: Permanent - Full-time** Area of Interest**: Support Operations** Location**: Oakville, Ontario** **Who we are - Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety...

  • ServiceOntario Customer Support Specialist

    3 weeks ago

    Oakville, Canada Staples Canada Full time

    A leading retail company is seeking a Customer Support Specialist to join their team in Oakville, Ontario. The role involves providing exceptional customer service while assisting with inquiries and ensuring customer satisfaction. Candidates should have strong communication skills, a friendly demeanor, and the ability to work effectively in a busy...

  • ServiceOntario Customer Support Specialist

    3 weeks ago

    Oakville, Canada Staples Canada Full time

    A leading retail company is seeking a Customer Support Specialist to join their team in Oakville, Ontario. The role involves providing exceptional customer service while assisting with inquiries and ensuring customer satisfaction. Candidates should have strong communication skills, a friendly demeanor, and the ability to work effectively in a busy...

  • ServiceOntario Customer Support Specialist

    4 weeks ago

    Oakville, Canada Staples Canada Full time

    A leading retail company is seeking a Customer Support Specialist to join their team in Oakville, Ontario. The role involves providing exceptional customer service while assisting with inquiries and ensuring customer satisfaction. Candidates should have strong communication skills, a friendly demeanor, and the ability to work effectively in a busy...

  • Customer Support Specialist

    2 days ago

    Oakville, Canada Geotab Full time

    Who we are: Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities. Geotab is advancing security, connecting commercial vehicles to the...

  • Service Ontario

    4 weeks ago

    Oakville, Canada Staples Canada Full time

    Join to apply for the Service Ontario - Customer Support Specialist role at Staples Canada. Who we are As a Working and Learning Company, Staples Canada is a dynamic, inspiring partner to our customers and the communities in which we live. We inspire people to work smarter, learn more, and grow every day. We look for people who are curious, approachable, and...

  • Service Ontario

    3 weeks ago

    Oakville, Canada Staples Canada Full time

    Join to apply for the Service Ontario - Customer Support Specialist role at Staples Canada . Who we are As a Working and Learning Company, Staples Canada is a dynamic, inspiring partner to our customers and the communities in which we live. We inspire people to work smarter, learn more, and grow every day. We look for people who are curious, approachable,...

  • Service Ontario

    4 weeks ago

    Oakville, Canada Staples Canada Full time

    Join to apply for the Service Ontario - Customer Support Specialist role at Staples Canada. Who we are As a Working and Learning Company, Staples Canada is a dynamic, inspiring partner to our customers and the communities in which we live. We inspire people to work smarter, learn more, and grow every day. We look for people who are curious, approachable, and...

  • Customer Support Specialist

    1 week ago

    Oakville, Ontario, Canada Davis Controls Ltd. Full time $60,000 - $80,000 per year

    Job Title:Customer Support Specialist - Industrial Automation & InstrumentationLocation:Oakville, ON | Full-time, On-siteJob SummaryDavis Controls Ltd., a leading industrial equipment supplier, is seeking a proactive Customer Support Specialist to support our customers and Product Specialists. You'll play a key role in ensuring smooth operations, timely...