Service Ontario

4 weeks ago

Oakville, Canada Staples Canada Full time

Join to apply for the Service Ontario - Customer Support Specialist role at Staples Canada. Who we are As a Working and Learning Company, Staples Canada is a dynamic, inspiring partner to our customers and the communities in which we live. We inspire people to work smarter, learn more, and grow every day. We look for people who are curious, approachable, and passionate, and who enjoy finding solutions. Job Description This role partners with ServiceOntario to bring essential government services to our store locations, enhancing the customer experience within the Staples environment. As a Customer Support Specialist, you will provide comprehensive service solutions, ensuring all customer needs are met and escalated interactions are handled professionally. Responsibilities Ensure exceptional customer satisfaction with accuracy and professionalism while processing inquiries both in person and online, verbally or written. Provide information and clarification to all requests including types of services, fees and eligibility for services. Interpret guidelines, directives and procedures related to products, programs and services. Effectively process transactions while determining eligibility criteria and accepting proper forms of prescribed tender accurately. Assist in the de‑escalation and resolution of customer complaints, returns and exchanges, and seek assistance from a leader where required. Respond to customer inquiries related to questions within the store location and direct and assist customers in the total store experience. Qualifications Engage with customers in a friendly and professional manner and resolve customer concerns in a diplomatic manner. Communicate effectively using a variety of mediums. Plan, organize and prioritize to effectively serve customers. Work effectively with ongoing distractions. Attention to detail to ensure accuracy of form completion. Use Microsoft Office, database programs and the Internet to access and retrieve information, prepare correspondence and reports, and conduct research. Arithmetic skills to calculate fees, collect and balance monies, prepare reports and deposits. Bilingualism (English/French) is considered an asset. Additional Information Backcheck will be required. Minimum age 18 at the time of hire. Position based in a retail store environment with a variety of shifts including evenings and weekends. Benefits Associate discount. Health and dental benefits. RRSP/DPSP. Performance bonuses. Learning & Development programs. About Us Staples Canada is an equal opportunity employer committed to diversity and inclusion. We encourage applications from all qualified candidates, including those with disabilities. #J-18808-Ljbffr

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