Customer Support Specialist

3 days ago

Oakville, Canada Geotab Full time

Who we are:
Geotab ® is a global leader in IoT and connected transportation and certified “Great Place to Work.” We are a company of diverse and talented individuals who work together to help businesses grow and succeed, and increase the safety and sustainability of our communities.

Geotab is advancing security, connecting commercial vehicles to the internet and providing web-based analytics to help customers better manage their fleets. Geotab’s open platform and Geotab Marketplace ®, offering hundreds of third-party solution options, allows both small and large businesses to automate operations by integrating vehicle data with their other data assets. Processing billions of data points a day, Geotab leverages data analytics and machine learning to improve productivity, optimize fleets through the reduction of fuel consumption, enhance driver safety and achieve strong compliance to regulatory changes.

Geotab cares about your safety. You may be required to be vaccinated based on the nature of your work (ex: travel requirements) or due to changing local governmental health requirements.

**Who you are**:
We are always looking for amazing talent who can contribute to our growth and deliver results Geotab is seeking a Customer Support Specialist (Bilingual - French) who is responsible for one-call resolution with a focus on creating customer loyalty and providing a great customer experience. If you love technology, have a passion for technical and customer support and are keen to join a leading-edge telematics firm, we would love to hear from you

**What you'll do**:
**How you’ll make an impact**:

- Coordinate with internal departments on the return/exchange process for Geotab Devices and accessories.
- Provide thorough, timely, successful resolution to inbound inquiries from support case origin through to resolution and ensuring the customer is satisfied with the end result.
- Report severe and escalating issues to management to assist in the resolution process.
- Continually preserve the confidentiality and security of customer data and information.
- Develop and maintain support documentation for customers.
- Support Geotab global strategic initiation.
- Supporting clients 24/7, thus hours of work may vary.

**What you’ll bring to this role**:

- Ability to read, write and speak in English and French fluently.
- Experience in customer service.
- Experience in a call center environment.
- Experience with troubleshooting technical issues.
- Ability to independently use knowledge center documentation and departmental resources.
- A well-defined sense of diplomacy, conflict resolution, and relationship management skills.
- Embrace changes, eager to learn and stay relevant to the growing technology market.
- Highly organized and able to manage multiple tasks simultaneously.
- Technical competence using Google Suite for business (Sheets, Docs, Slides).

If you got this far, we hope you're feeling excited about this role Even if you don't feel you meet every single requirement, we still encourage you to apply.

Why job seekers choose Geotab:
Work from home and flex work arrangements
- Home office reimbursement program
- Baby bonus & parental leave top up program
- Online learning and networking opportunities
- Electric vehicle purchase incentive program
- Competitive medical and dental benefits

Retirement savings program
- **The above are offered to full-time permanent employees only**

How we work:

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