Commercial Department and Supply Chain Clerk

**About Us**:
**Maplef Valves and Fittings Ltd**

Established in 2009 with a global head-office located in Vancouver, Canada. Maplef specializes in providing solutions for the complete valve sector and has a rich history in the field of flow control and hydronics.

Our range of products include Gate, Butterfly, Globe, Ball Valves, Strainers, Check Valves, Pressure Reducing Valves, Pressure Independent Control Valves, Pre-Assembles Valve Packages mainly used in Fan Coil Unit connections and other appurtenances like Pipes, Flanges & Fittings.

Our range also include special valves like Triple-duty valves, Suction Diffusers and Basket Strainers.

**Job Purpose**:
The Commercial Department and Supply Chain Clerk will provide administrative and clerical support within the commercial and supply chain functions of the company, focusing on the efficient flow of building materials from suppliers to customers. The role includes coordinating with various teams, maintaining inventory records, processing orders, ensuring timely delivery of materials, and supporting business activities that drive sales and operational efficiency.

**Key Responsibilities**:
**Order Processing**:

- Process customer orders accurately and efficiently.
- Verify pricing, stock availability, and delivery schedules for all orders.
- Ensure timely communication of order status to clients and internal stakeholders.
- Coordinate with the sales team to ensure that all customer requirements are met.

**Inventory Management**:

- Maintain up-to-date records of stock levels for building materials.
- Assist with stock-taking activities and update inventory records accordingly.
- Collaborate with suppliers and the purchasing department to manage stock replenishment and minimize stockouts.
- Monitor slow-moving items and coordinate with sales or marketing to develop strategies for movement.

**Logistics Coordination**:

- Coordinate with the logistics department to schedule and track deliveries.
- Ensure that materials are delivered on time and in good condition.
- Manage the shipping and receipt of materials, ensuring compliance with regulations and company policies.
- Liaise with freight forwarders and transport companies to ensure the timely delivery of goods.

**Supplier and Vendor Management**:

- Maintain good working relationships with suppliers, contractors, and vendors.
- Assist with placing orders and managing supply chain inquiries.
- Keep track of supplier performance, product quality, and delivery timelines.

**Documentation & Record Keeping**:

- Prepare and maintain all necessary documentation related to inventory, orders, and deliveries.
- Ensure accurate records of all commercial transactions, including purchase orders, sales orders, invoices, and delivery notes.
- Assist in reconciling invoices and resolving discrepancies in collaboration with the finance team.

**Customer Service Support**:

- Address customer inquiries regarding product availability, delivery times, and order status.
- Assist in managing customer complaints related to delivery delays or material defects and work with the appropriate teams to find solutions.
- Provide product information and recommendations to clients when needed.

**Data Entry & Reporting**:

- Enter data into the company’s ERP system (or other relevant software) to maintain accurate records of orders, inventory, and supply chain activities.
- Generate regular reports on stock levels, order statuses, and delivery schedules for management.

**Support for Commercial Team**:

- Assist the commercial department with tasks related to pricing, market research, and business development.
- Support the team in negotiating contracts, reviewing pricing, and following up with clients and suppliers as needed.

**Skills and Qualifications**:
**Education**:

- A degree or diploma in Business Administration, Supply Chain Management, Logistics, or a related field (preferred).

**Experience**:

- At least 1-2 years of experience in commercial operations or supply chain management, ideally in the building materials or construction industry.
- Experience in Valves will be an asset.

**Technical Skills**:

- Familiarity with ERP systems, Excel, and other business management tools.
- Ability to work with inventory management software and generate reports.

**Key Competencies**:

- Strong organizational and multitasking skills.
- Good communication and negotiation abilities.
- Attention to detail and accuracy.
- Ability to work under pressure and meet deadlines.
- Strong customer service skills.

**Language**:

- Proficiency in English (additional languages can be an advantage).

**Work Environment**:

- Full-time, office-based role with occasional fieldwork required (e.g., site visits, liaising with suppliers or customers).
- Some overtime may be necessary during peak periods or when urgent deliveries are required.

**Additional Notes**:

- The Commercial Department and Supply Chain Clerk will be expected to stay up to dat