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Operator, Housekeeping Call Centre
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Why Fraser Health?:
Our team of 43,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.
Effective October 26, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.
We are currently looking for casual
**Operators **to join our
**Housekeeping Call Centre** team at
**Royal Columbian Hospital** in New Westminster. Be a part of a team that is dedicated to providing exceptional housekeeping services to our clients and staff at our facility.
We value self-directed individuals who have an interest in the housekeeping service we provide. You will perform a variety of duties that will assist us in providing a full range of housekeeping services for patient and hospital needs.
**Curious to learn what it’s like to work here?**
Detailed Overview: In accordance with departmental policies and procedures, the position operates a centralized phone system for receiving and forwarding calls and/or information utilizing contact centre technology and related communications systems. Responsibilities:
- Operates a centralized phone system and computer to answer and/or transfer incoming requests to appropriate departments.
- Ensures that all requests are logged and documented according to established procedures and/or guidelines.
- Checks status of requests to ensure response timelines are within established procedures and/or guidelines.
- Operates paging systems according to established procedures and/or guidelines.
- Responds to requests by prioritizing and evaluating request, according to established procedures and/or guidelines.
- Performs other related duties as assigned.
Qualifications:
**Education and Experience**
Grade 12 and one (1) year recent related experience or an equivalent combination of education, training and experience.
**Skills and Abilities**
- Ability to keyboard 45 wpm
- Ability to communicate effectively both verbally and in writing
- Ability to deal with others effectively
- Physical ability to carry out the duties of the position
- Ability to organize work
- Ability to operate related equipment.
