Retail Store Supervisor

Tru Earth is looking for an **Eco Collective Store Supervisor** to join our team at Great Vancouver Region
- Join our team at Tru Earth, a proud B-Corp certified organization, where your work will not only contribute to our success but also align with our commitment to social and environmental responsibility, making a positive impact on the world while fostering a purpose-driven and sustainable workplace culture._

The Eco-Collective Store Supervisor is a passionate and customer-focused person who serves as the welcoming face of our retail location, passionately promoting sustainability, fostering brand loyalty, and ensuring exceptional shopping experiences for every guest. We want someone who plays a pivotal role in creating exceptional shopping experiences for our customers, leaving them feeling uplifted and inspired, while also fostering brand commitment through a passion for our products with every guest. Most of all, this role represents our company's core values and brings your experience and energy to the job daily. If you're ready to take your career to new heights and make a lasting impact, we want to hear from you
- At Tru Earth we dedicate to make true lasting change that helps save the planet. This begins with a diverse employee base and an inclusive work environment. We are continuously working to ensure our processes and policies are inclusive to all and respects varying experiences and needs. We are proud to be an equal opportunity employer that values and welcomes a diverse employee base._

**Diversity is a fact, Inclusion & Equity is a choice, Belonging is an outcome.**

**Main Duties and Responsibilities**
- Provide exceptional in-store customer service
- Maintain dynamic and engaging store environment through the changing seasons
- Keen eye for merchandising that inspires and entertains customers
- Ensure comprehensive product knowledge across all brands
- Oversee in-store Posters and marketing materials
- Create and implement engaging social media content on platforms such as: Instagram, Facebook & Tik Tok
- Conduct monthly inventory counts and reporting
- Uphold store cleanliness standards
- Execute in-store promotions
- Process returns for online Tru Earth orders
- Monitor product quality control including expiration dates
- Cultivate relationships with customers and vendors
- Assist part-time staff
- Facilitate corporate communications
- Local engagement on social media platforms
- Provide and handle online customer returns and inquiries for Eco-Collective using in-house software
- Work as a team player with the Eco-Collective team to build and grow the brand

**Education and Experience**
- Social Media experience, stories, reels, posts (Instagram, Facebook Tik Tok)
- Previous retail experience min 2 years
- Have been a keyholder in the past
- Customer care services
- Experience with POS system Lightspeed an asset
- Design experience with Canva

**Key Skills and Competencies**
- Passionate about the environment
- Proficient in Microsoft Office programs
- Previous experience with a POS system
- Skilled in problem-solving
- Exceptional customer service skills and relationship building
- Ability to merchandise with up to date styles
- Staying on top of on going trends on Social
- Provide eye-catching and positive in-store marketing materials
- Attention to details
- Experience with social media on business platforms is an asset
- Punctual and reliable
- Strong organizational skills with an organized inventory track record
- Good communication on Slack & Whatsapp
- Tru Earth does not accept unsolicited resumes from search firms or employment agencies. Unsolicited referrals and resumes are considered Tru Earth property and therefore, Tru Earth will not pay a fee for any placement resulting from the receipt of an unsolicited referral. At Tru Earth's request only, preferred vendors may be invited to refer talent for specific open positions. In these cases, a fully-executed agreement with Tru Earth must be in place and current._

**Job Types**: Full-time, Permanent

**Salary**: $21.00-$22.00 per hour

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Weekends as needed

Work Location: In person