Student Services Manager, Osot

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Student Management, Level B

Job Title

Student Services Manager, OSOT

Department

Administration | Department of Occupational Science and Occupational Therapy | Faculty of Medicine

Compensation Range

$6,747.50 - $9,701.42 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

July 11, 2025

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The role provides leadership and innovative solutions to improve admissions processes, secure high-quality applicants, and ensure an effective workflow through the admissions processes. This position also manages student support and advising services for all students in the Department of Occupational Science and Occupational Therapy. The Student Services Manager resolves unique and complex cases with respect to all admissions functions, including appeals. The role hires, trains, and evaluates Student Services and Admissions Officers. The incumbent is responsible for developing marketing, recruitment, and communications strategies that align with the Department’s strategic plan, are designed to enhance the image and reputation of the Department’s programs, attract and yield well
- qualified applicants at all sites, and meet enrolment targets. The role coordinates and evaluates the implementation of such strategies including projecting and tracking results, analyzing statistics, and managing budget allocations. The successful applicant will manage a growing team of at least 3 people, some of whom will be located at distributed sites

Organizational Status

The Department of OSOT Therapy provides the only provincial program for the education of entry-to-practice occupational therapists. Through rigorous scholarly activity, high standards of instruction and creative opportunities for learning, the Master of Occupational Therapy program provides a strong foundation that supports the current and future practice of the profession. The Department is also a research-intensive unit with award winning faculty conducting state-of-the art healthcare research.

This position will report to the Administrative Director, Department of OSOT. This position has the option of a hybrid work arrangement.

Work Performed

Admissions
- Provides strategic management and operational leadership for all admissions processes from recruitment to registration for the MOT Program (including its distributed sites).
- Advises domestic and internationally educated Occupational Therapists regarding program options, preparedness for exam writing, and entry into Canadian practice.
- Develops and delivers presentations on admissions to various audiences, including prospective students, faculty, staff, and external audiences.
- Provides operational leadership in short
- and long-term admissions planning for the MOT program and oversees the admissions processes to ensure high-quality service.
- Plans, develops, implements, and oversees the entire MOT admissions process (500+ applicants annually; growing to 155 admissions across 5 sites by 2028).
- Evaluates workflow effectiveness throughout the admissions cycle and identifies improvements.
- Reviews and recommends changes to support efficient, accurate processing.
- Develops policies in consultation with the Admissions Committee and Departmental Executive relating to recruitment, admissions, registration, and progression.
- Applies knowledge of complex admissions and program policies to offer tailored advice.
- Investigates and resolves complex admissions cases, including appeals.
- Acts as the department liaison with the Faculty of Graduate and Postdoctoral Studies.
- Interprets and applies Faculty and UBC policies in admissions and student management.
- Analyzes the effectiveness of online admissions processes and addresses issues with the Faculty of Graduate and Postdoctoral Studies.
- Interprets and applies UBC and FOGS admissions policies.
- Collaborates with the UBC Centre for Accessibility to support applicants and students needing