Program Manager, Student Services

Staff - Non Union

Job Category

M&P - AAPS

Job Profile

AAPS Salaried - Student Management, Level C

Job Title

Program Manager, Student Services (Secondary)

Department

Administrative Leadership | Teacher Education Office | Faculty of Education

Compensation Range

$7,283.75 - $10,474.08 CAD Monthly

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

September 11, 2024

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

This position is expected to be filled by promotion/reassignment and is included here to inform you of its vacancy at the University.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

The Faculty provides several pathways to earning a Bachelor of Education (B.Ed.), including an 11-month Teacher Education Program on the Vancouver campus, an 11-month West Kootenay Teacher Education Program (WKTEP) on the Nelson campus, a two-year Remote and Rural Education (RRED) program across BC, and a four-year concurrent Indigenous Teacher Education Program (NITEP). These programs alternate between coursework, practicum placements, and community field experiences. In addition to the B.Ed. program, the Faculty offers minors, extensive certificate and diploma programs, graduate programs, and numerous professional development opportunities for a diverse student body at local, provincial, national, and international levels.

The B.Ed. program at UBC serves as a credentialing and certification pathway in collaboration with the Ministry of Education's Teacher Regulation Branch (TRB) and BC Teachers’ Council (BCTC). Therefore, it is critical that students receive accurate and informed guidance to ensure that their program completion leads to successful certification as teachers in BC.

Job Summary

The Program Manager, Student Services (Secondary) is responsible for a broad range of key areas, including pre-admission advising for potential B.Ed. students exploring various teacher education programs, as well as supporting current B.Ed. students with coursework, practicums, and community field experiences. This role covers diverse programs, such as the 4-year concurrent NITEP program, the 2-year Rural and Remote Education (RRED) program, the 11-month West Kootenay Teacher Education Program (WKTEP), and the 11-month Vancouver program. Additionally, the Program Manager oversees the student experience in post-baccalaureate Diploma and Certificate programs for practicing educators across multiple campuses, including Dual Degree programs.

The position requires strong communication, advising, teaching, research, and recruitment planning skills, as it involves guiding students across B.Ed. and post-baccalaureate programs, providing career advice, and resolving complex work-life challenges. The Program Manager negotiates with educational partners, including regulatory organizations, to address challenging cases. Liaising with staff, faculty, and departments across the Faculty of Education and UBC is crucial to ensuring accurate information is provided to students from diverse backgrounds. The role also involves collaborating with public and independent schools, government agencies, regulatory bodies (such as the Teacher Regulation Branch), and community organizations.

In addition to these responsibilities, the Program Manager manages conflict resolution and event coordination, while overseeing protocols related to appeals, academic and non-academic misconduct, and student complaints within Teacher Education Programs across multiple campuses. The role involves working with the UBC Ombudsperson, Early Alert, Enrolment Services, and the UBC Centre for Accessibility. The Program Manager develops and implements comprehensive strategies for programmatic orientations and enhances student services by creating effective processes and systems, working closely with colleagues in the Teacher Education Office and other units. The position draws on internal and external guidelines, policies, procedures, best practices, and past precedents to determine the best course of action for student support within the Faculty of Education and UBC.

Organizational Status

The Teacher Education Office (TEO) is the central unit responsible for overseeing Bachelor of Education enrollment across all