Service Greeter/vehicle Porter

2 weeks ago

Nepean, Canada Tony Graham Toyota Full time

**Tony Graham Automotive Group**

**Job Title**

Service Greeter/Vehicle Porter

**Report to**

Service Manager

**Location**

1855 Merivale Rd, Nepean, ON K2G 1E3 - On-Site

**Hours of Work**

Monday - Friday: 2 pm - 7 pm

**Employment Status**

Part-time

**Closing Date**

Until filled

**Who We Are?**

The Tony Graham Automotive Group (TGAG) is a reputable and established business, close to 50 years in the Ottawa area. Our group consists of Tony Graham Toyota, Tony Graham Lexus, Kanata Toyota, Tony Graham AutoEdge, Collision Center, and AADA Leasing. We recognize that our employees define us; we cannot deliver a great customer experience without a talented team. The car industry is a constantly changing, fast-paced industry that offers fulfilling careers and competitive salaries. It is a huge industry with jobs available in all segments, room for growth, and a wide array of choices for both those who are looking to jumpstart an exciting career or change career paths. We offer a unique, diverse and dynamic work environment.

**Job Summary**

The Greeter/Vehicle Porter’s primary responsibility is to be the ambassador of the Service Department. The Greeter/Vehicle Porter will ensure each customer is greeted in a friendly and professional manner and they are provided with direction regarding their service needs.

The Greeter/Vehicle Porter will ensure the utmost in quality customer service displaying professionalism and efficiency. The Greeter/Vehicle Porter will be an outstanding team player.

**What you offer**

**Some of the tasks of this position include**:

- Ensure that customers are greeted promptly and professional upon arrival to the Service Department
- Greeter will direct customers accordingly and provide assistance as required
- Vehicle porter will ensure that vehicles are treated with respect and care
- Moving vehicles on the lot; will be required to work in inclement weather (all seasons)
- Provide general assistance within the dealership, as required and directed. Tasks may include but not limited to such duties as: sweeping indoors/outdoors, organizing files (work orders), etc.
- Ensure compliance with Meet & Greet Customer Care (attached)
- Attend and actively participating in scheduled Service Department meetings
- Attend training /seminar courses as required
- Ensure compliance with all policies and procedures of the Tony Graham Automotive Group.
- Ensure compliance with all applicable legislation (i.e., Employment Standards Act, Occupational Health and Safety Act, Human Rights Code, Highway Traffic Act, etc.)
- Any other responsibilities as required and/or as assigned

**Education** **and Qualification**
- Completion of Secondary Education
- Valid driver’s license and clear driving record
- Able to drive auto and manual transmissions

**Language**
- Fluent in English, oral and written

**Skills**
- Mature personality and sound judgement skills
- Effective interpersonal and communication skills
- Effective conflict resolution & problem-solving skills
- Customer focused

**Abilities**
- Ability to work in a fast-paced environment and ensure attention to detail
- Ability to work independently with mínimal supervision
- Ability to organize and manage workload, multiple & conflicting priorities and demands

**Job Type**: Part-time
Part-time hours: 25 per week

**Salary**: From $15.25 per hour

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Nepean, ON: reliably commute or plan to relocate before starting work (required)

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