Greeter/vehicle Porter

**Tony Graham Automotive Group**

**Job Title**

Greeter/Vehicle Porter

**Report to**

Service Manager

**Location**

299 West Hunt Club Rd, Ottawa ON, K2E 1A6

**Employment Status**

Full-Time, Permanent

**Closing Date**

Until filled

**Who We Are?**

The Tony Graham Automotive Group (TGAG) is a reputable and established business, with over 50 years in the Ottawa area. Our group consists of Tony Graham Toyota, Tony Graham Lexus, Kanata Toyota, Tony Graham AutoEdge, Collision Center, and AADA Leasing. We recognize that our employees define us; we cannot deliver a great customer experience without a talented team. The car industry is a constantly changing, fast-paced industry that offers fulfilling careers and competitive salaries. It is a huge industry with jobs available in all segments, room for growth, and a wide array of choices for both those who are looking to jump start an exciting career or change career paths. We offer a unique, diverse, and dynamic work environment.

**Job Summary**

The Greeter/Vehicle Porter’s primary responsibility is to be the ambassador of the Service Department. The Greeter/Vehicle Porter will ensure each customer is greeted in a friendly and professional manner and they are provided with direction regarding their service needs.

The Greeter/Vehicle Porter will ensure the utmost in quality customer service displaying professionalism and efficiency. The Greeter/Vehicle Porter will be an outstanding team player.

The position of Greeter/Vehicle Porter will be responsible for monitoring the activities of the Valet team as required.

**What we offer**

You will work in a dynamic workplace with people who live the values of our organization and will enjoy many of the benefits and opportunities at Tony Graham Automotive Group, including:

- Participation in TGAG group benefit plan after three months and participation in the RRSP/DPSP after two years
- Reimbursement of recertification and designation costs
- Professional development opportunities
- Staff discounts on new and used car sales and parts and service rates
- Paid birthday leave
- Employees can purchase parts on behalf of their family members and obtain the employee discount

**Reasons why you’ll enjoy working with Tony Graham Automotive Group**
- Career Development: Internal hiring is a big part of our recruitment process. We encourage our employees to strive for more challenging roles in the workplace
- The safety of our employees is our top priority. We ensure that we stay compliant with the Ontario Occupational Health & Safety Act and Regulations
- Paid Training/Professional development opportunities
- Paid birthday leave - We offer our employees to have the opportunity to take their birthday off paid
- Welcoming work culture & great workplace environment

**What you offer**

**Responsibilities**:

- Ensure that customers are greeted promptly and professional upon arrival to the Service Department
- Attend and actively participating in scheduled Service Department meetings
- Attend training /seminar courses as required
- Ensure compliance with all policies and procedures of the Tony Graham Automotive Group
- Ensure compliance with all applicable legislation (i.e., Employment Standards Act, Occupational Health and Safety Act, Human Rights Code, Highway Traffic Act, etc.)
- Any other responsibilities as required and/or as assigned
- Greeter will direct customers accordingly and provide assistance as required
- Vehicle porter will ensure that vehicles are treated with respect and care
- Moving vehicles on the lot; will be required to work in inclement weather (all seasons)
- Provide general assistance within the dealership, as required and directed. Tasks may include but not limited to such duties as: sweeping indoors/outdoors, organizing files (work orders), etc.
- Ensure compliance with Meet & Greet Customer Care (attached)

**Education and Qualification**
- Completion of Secondary education
- Valid Driver’s License - clear driving record
- Effective interpersonal and communication skills
- Effective conflict resolution & problem-solving skills
- Customer focused
- Ability to work in a fast-paced environment and ensure attention to detail
- Previous supervisory experience is considered an asset

**Language**
- Fluent in English, oral and written
- Bilingualism, an asset

**Professional Principles**
- Mature personality and sound judgement skills
- Ensure that the Vision, Mission and Values of the Tony Graham Automotive Group are upheld in all duties and interactions
- To act in a professional and ethical manner at all times
- To maintain a positive work environment and recognize that this is a shared responsibility and includes recognition, respect, co-operation and open communication

**Working Conditions**
- Heated/air-conditioned office environment
- Working with others
- Exposure to inclement weather

**Occupational Health and Safety**

To comply with Occupational Health & Safety requirements.
- Maintain knowled