Training Specialist

2 weeks ago

Montréal, Canada Medavie Blue Cross Full time

Medavie is a national health solutions partner that integrates benefits management, health management and health care delivery. Together, with our team of more than 7,700 professionals, we are committed to improving the wellbeing of Canadians.

As a not-for-profit organization, Medavie oversees Medavie Blue Cross, a premier all-in-one benefits carrier and public health program administrator, and Medavie Health Services, a national primary health care solutions organization and the largest contracted provider of emergency management services in Canada.

We are one of Canada's Most Admired Corporate Cultures, one of Canada’s Top 100 Employers and an Imagine Canada Caring Company.

We don’t have shareholders. Instead, we proudly invest in communities to help address some of Canada’s most pressing health care challenges.

**Job Title**:

- Training Specialist**Department**:

- Client Service**Competition**:

- 85112**Internal/External**:

- Internal/External**Employment Type**:

- Permanent, Full Time**Location**:

- Montreal, Etobicoke, Moncton**Salary**:

- Full compensation**Reports To**:

- Manager, Client Services**Key responsabilities**
- Onboarding of new Client Service team members, develop and maintain training material and adapt to various skill & experience levels
- Ongoing training of new and existing product offerings, systems, processes
- Identify training needs and strategies through the creation of a skills matrix and other tools as required
- Provide follow-up coaching and mentoring to new and existing Client Service team members

**Qualifications**
- University degree or equivalent and / or have a background in a leadership or training environment
- Minimum of five to seven years previous experience in Group Benefits and experience creating and delivering training and other materials to a variety of audiences.

**Other qualifications**
- Strong knowledge of all disciplines in the Group Insurance Industry;
- Proficient working knowledge of Salesforce; SharePoint Online; Outlook and/or other CRM software;
- Background in health and life insurance and training industry with the functional and technical knowledge and skills to do the job at a high level of achievement.
- Provides the information people need to know to do their jobs and to make accurate decisions.
- Is effective in a variety of settings and can change tactics midstream when something isn’t working
- Highly proficient at writing in a clear, concise and structured manner; Superior communication skills and adept at explaining concepts and giving direction.

**We are an Equal Opportunity Employer.**

Medavie strives to foster a culture where everyone is enabled to achieve their full potential - a culture of diversity, equity and inclusion (DEI) where we live our values every day in the way we treat each other, our members and the communities we serve. Accessibility is a top priority.

For applicants with disabilities, we provide accommodations throughout the recruitment, selection and/or assessment process. If selected to participate in the recruitment, selection and/or assessment process, please inform Medavie Human Resources staff of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation. All personal information is collected under the authority of the Municipal Freedom of Information and Protection of Privacy Act.

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