Personal Lines Account Manager

Marsh is seeking a suitable individual to join our Personal Lines Team in our Kitchener office:
**Personal Lines Service Broker
- Group Home and Auto - Remote Possibility**

**What can you expect?**
- We offer a fast paced, friendly, team environment where employees are encouraged and empowered to assist and protect clients to ensure their assets are protected and insurance needs met.
- We offer a career where no two days are the same. This role provides lots of variety through social client interactions in a variety of modes
- We offer a culture of collaboration, empowerment, personal and professional growth with a strong emphasis on providing best in class service.
- We offer a comprehensive 6 week training program and ongoing professional development. We are committed to giving employees the knowledge they need.
- We offer a variety of shifts that allow employees the ability to balance their work and home life.

**What is in it for you?**

Marsh Canada offers competitive employee benefits and a thriving culture to bring your authentic self to work
- A company with a strong Brand and strong results to match
- Culture of internal mobility, collaboration and valued partnership with HR from the business.
- Employee Resource Groups which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
- Competitive pay (salary and bonus potential), Full benefits package - starting day one (medical, dental, vision, STI/LTI, life insurance, RSP (Retirement Savings Plan or TFSA (tax free savings account.)
- Generous Parental Leave and Tuition Reimbursement plan per year and participation in our Employee Stock Purchase Plan
- Entitled to vacation days, floating holidays, time off to give back to your community, 10 sick days, and nine company holidays (with early dismissal)

**We will count on you to**:

- Respond to client requests and inquiries across a number of channels in a prompt and professional manner and process timely and accurate completion and/or submission of client requests in accordance with carrier guidelines.
- Analyze, counsel and recommend coverages, identify and fill coverage gaps, identify cross sell opportunities etc.
- Complete annual renewal reviews to ensure client needs from coverage and pricing perspective are maintained
- Obtain claims information in an empathetic, accurate and delicate manner and submit to the carrier in a timely manner
- Re-underwrite files to ensure policy information and documentation remains up to date.

**What you need to have**:

- Preferred RIBO licensed or the ability to obtain it along with other provincial licenses (except Quebec) no exams are needed to obtain other provincial licenses
- College/university degree considered an asset
- 1+ years’ work experience in personal lines insurance or if you are new to the industry you are welcomed to apply
- Position starts on the 10-6 shift with the ability to graduate to an earlier shift as business needs shift. Note: all employees are required to participate in the late shift rotation once per week.(12-7pm)
- Home office space with reliable high speed internet

**What makes you stand out**:

- Experience working in a call center environment
- Experience with a Broker Management System (TAM)
- Previous customer service experience
- Working towards the completion of CAIB and/or CIP

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, sexual orientation, gender identity or any other characteristic protected by applicable law.

In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Mercer will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Kitchener, ON: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Kitchener, ON