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Customer Service Representative

2 weeks ago

Waterloo, Canada Rmes.inc Full time

**About Us**:
**Rmes Inc.** has been one of the fastest-growing companies in the Kitchener-Waterloo region filled with lots of room for growth. We take pride in our integrity, professionalism, follow-through, and intense desire to educate, equip, and empower future generations. These qualities are what really set us apart from our competitors. We are actively seeking Sales Representatives since we plan to establish and launch additional branches in order to double, triple, and, quadruple in size over the next few years.

**Job Duties**:

- Prepares for customer inquiries by studying products, services, and customer service processes.
- Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses; gathering and researching information; assembling and forwarding information; verifying customer's understanding of information and answer.
- Records customer inquiries by documenting inquiry and response in customers' accounts.
- Updates job knowledge by participating in educational opportunities.
- Accomplishes customer service and organization mission by completing related results as needed.

**Skills and Qualifications**:

- Product Knowledge
- Analyzing Information
- Verbal Communication
- Reporting Skills
- General Consulting Skills
- Multi-tasking
- Adaptability
- Strategic and Critical Thinking
- Time Management
- Organization
- Communication
- Leadership
- Active Listening
- Problem Solving
- Team Work
- Resiliency
- High Work Ethics
- Maintain Personal Hygiene
- Highly Motivated and Disciplined

**Our work environment include**:

- Growth opportunities
- Regular social events
- Lively atmosphere

**Our motto**:
Success doesn't come to you, YOU GO TO IT

Our Instagram: Rmes_inc

**Salary**: $620.00-$1,200.00 per week

**Benefits**:

- Company events
- Flexible schedule
- On-site parking

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay
- Tips

Ability to commute/relocate:

- Waterloo, ON N2V 2C2: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

- Are you at least 18 years of age?
- Are you looking for Full-time?

**Experience**:

- Customer service: 1 year (preferred)

Licence/Certification:

- Driving Licence (preferred)

Work Location: In person