Customer Service Representative

1 week ago

NiagaraontheLake, Canada Vintage Hotels Full time

Vintage Hotels is currently seeking a Full Time Customer Service Representative/Guest Service Agent to join our growing team

Situated in the heart of Niagara on the Lake, this is an excellent opportunity for those with a love of hospitality and customer service.

**What you'll be doing**:

- Register guests and assign rooms.
- Assist in pre-registration and blocking of reservations when necessary.
- Check out guests on a regular ongoing basis.
- Perform office duties such as preparing mail for postage, performing routine cash handling procedures, posting accounts; maintain keys for rooms and issuance of safety deposit box keys.
- Assist bell staff with luggage when required.
- Coordinate departmental request as required.
- All other duties as assigned.

**What you'll bring to the team**:

- Reliable transportation to Niagara on the Lake
- Excellent communication skills
- Previous administrative/Customer Service experience
- Ability to work days, evenings and weekends as required
- Comfortable answering incoming phone calls
- Ability to multitask

**What's in it for you**:

- Benefits
- RRSP Matching
- Free Meals
- Discounts on Hotel Stays, Restaurant Visits, Spa Services, Treatments and Products
- Tuition Reimbursement
- Career advancement opportunities
- A tenured team to support your learning and development
- Company social events
- Accomodations can be provided throughout the recruitment process upon request._

**Job Types**: Full-time, Permanent

**Salary**: $16.41-$17.27 per hour

**Benefits**:

- Company events
- Discounted or free food
- Employee assistance program
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Tuition reimbursement

Schedule:

- Day shift
- Evening shift
- Holidays
- Weekend availability

Ability to commute/relocate:

- NIAGARA ON THE LAKE, ON: reliably commute or plan to relocate before starting work (required)

Work Location: In person

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