Cashier/barista (Day Shift)

SUNTEA Ackroyd, a renowned tea brand in Richmond, BC, is seeking an enthusiastic, detail-oriented **Cashier/Barista**with a bright smile to join our **DAY/MORNING** shift. This is a **full-time** position for someone passionate about customer service and eager to grow in the fast-paced tea industry.

**Key Responsibilities**:

- **Customer Service**: Provide friendly and prompt service, ensuring each guest has a positive experience.
- **Multitasking**: Manage multiple tasks at once, including customer interactions and assisting with store operations during busy periods.
- **Quick Learning**: Adapt quickly to learning the menu, in-store processes, and cash register operations, ensuring smooth service.
- **Transaction Handling**: Efficiently process customer orders, handle cash and electronic payments accurately, and issue receipts.
- **Maintain Cleanliness**: Ensure the cashier area is clean, well-organized, and stocked with necessary supplies.
- **Product Knowledge**: Understand the menu offerings to answer customer questions and make recommendations.
- **Assist in Other Duties**: Support teammates with tasks such as stocking, organizing, and occasional support with preparing orders during busy periods.
- **Working in a fast paced environment**:accurately making drinks fast.

**Qualifications**:

- **Previous cashier or customer service experience** in a fast-paced environment in a bubble tea shop or cafe.
- Strong interpersonal and **communication skills**; able to engage with customers in both English and Mandarin/Cantonese (preferred).
- Quick learning skill.
- Ability to **multi-task** and stay organized, especially during peak hours.
- Positive attitude with a commitment to **customer service satisfaction**.
- **Attention to detail** in handling transactions and maintaining store cleanliness.
- Must be available for **nighttime shifts**, including weekends.

**Work Schedule**:

- **Shift Time**: 10:00 AM to 5:30 PM
- **Fixed Workdays**: Monday, Thursday, Friday, Saturday, and Sunday
- _(This schedule is fixed and non-negotiable. During training or special adjustment, shifts may vary.)_

**Compensation & Benefits**:

- **Cashier-Basic Hourly wage tier for DAY SHIFT**: Beginner - minimum wage/hr +0% tips. Intermediate - $18.00/hr + 100% tips. Advanced - $19.00/hr +150% tips. Master - $20/hr +150% tips
- **Shaker-Basic Hourly wage tier for DAY SHIFT**: Beginner - minimum wage/hr +0% tips. Intermediate - $18.00/hr + 100% tips. Advanced - $18.00/hr +100% tips. Master - $18.5/hr +100% tips
- **Statutory holiday pay**: 2.5x for working on statutory holidays or 1x pay for non-working days (based on a 7.5-hour day). Eligibility requires working over 15 days in the 30 days prior to the holiday.
- **Vacation pay**: Paid vacation as per provincial standards.
- **Employee benefits**: Including 15mins unpaid breaks, one free beverage during a shift, and discounts on products.
- **Growth opportunities**: Additional training opportunities available for those looking to expand their skills within the company.

**How to Apply**:
Join us at SUNTEA Ackroyd and be part of a welcoming environment where your skills and service are valued

**Job Types**: Full-time, Permanent

Pay: $17.40-$20.00 per hour

Expected hours: No less than 37.5 per week

**Benefits**:

- Discounted or free food
- On-site parking
- Store discount

Schedule:

- Day shift
- Evening shift
- Holidays
- Morning shift
- Weekends as needed

Application question(s):
**Experience**:

- Bubble tea shop cashiering: 1 year (required)

**Language**:

- English (required)
- Mandarin (required)

**Location**:

- Richmond, BC V6X 3K8 (required)

Work Location: In person