Support Services Manager

3 days ago

North York, Canada Greenview Retirement Residence Full time

**About us**:
Metta Lifestyles is a rapidly growing Canadian company committed to building and sustaining first class retirement communities with a range of lifestyle options for our residents. We are dedicated professionals with a sincere passion for providing enriching experiences and personalized care and support. At Metta Lifestyles, we continuously strive to deliver the highest standards of resident care in the retirement industry and each of our employees is committed to making the day of a senior a little bit better.

**The Opportunity**:
**Key Responsibilities**:

- Manages the day-to-day operations of the Concierge and Environmental Services departments (maintenance and housekeeping), including payroll, scheduling, hiring and training.
- Maintains the highest standards of cleanliness and maintenance throughout the residence, in accordance with Infection Prevention and Control (IPAC).
- Assists in developing, revising and implementing policies and procedures related to the departments.
- Conducts monthly, quarterly and annual audits including those in relation to housekeeping and cleanliness, maintenance, health and safety and RHRA guidelines.
- Provides leadership to the Joint Health and Safety and Fire Safety Committees, including conducting fire safety training, checks and monthly drills.
- Recruits and oversees external contractors, along with assigning maintenance work orders and service requests.
- Manage the budgets and orders supplies for the Concierge and Environmental Services departments
- Direct the development, implementation and observance of preventative maintenance schedules for the building and its equipment.
- Provides guidance and feedback to the General Manager on all issues that may present a risk to the residence, staff or residents.
- Project manages any renovation or maintenance projects that may arise
- Responds to any staff or resident emergencies, and prepares documentation for follow up, including incident reports.
- Assists with responding to any resident complaints.
- Other duties as required.

**Qualifications**:

- At least 5 years of management experience in a service orientated environment, preferably in the retirement industry.
- Hands on experience in an Environmental Services or Facilities position an asset.
- Must have completed Joint Health and Safety Training and hold a valid First Aid certificate
- Strong leadership, communication and interpersonal skills, with a proven ability to lead by example.
- Strong computer skills, including proficiency with Microsoft Office.
- Ability to plan, organize and prioritize work effectively and manage time effectively to meet deadlines.
- Previous experience assisting with scheduling and payroll an asset.
- Metta Lifestyles is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs._

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Work Location: One location

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