Field Service Specialist
1 day ago
**Field Service Specialist** Reporting to: Operations Manager Full-time: On-Site $22-24 per hour Health and Wellness Coverage - ______________________________________________________ Are you passionate about providing exceptional support and leading teams to success in the field? **If your answer is yes, keep reading, this could be your opportunity** The Field Service Specialist will be responsible for troubleshooting, setting up, and maintaining Purple Cow’s TV and Phone services in customers’ homes. In this role, you will play an essential part in ensuring that our customers have a seamless experience with their products, requiring strong technical expertise, problem-solving skills, and excellent communication. **In order to fulfill the tasks at hand, you’ll need to be highly experienced with this entire stack**: **Expected Outcomes**: - **Customer Service Excellence**: - Visit customers' homes to provide technical support and resolve issues with Purple Cow's home phone and TV services. - Educate customers on product features, functionality, and usage to enhance their experience. - Address any concerns or questions, delivering clear and professional communication throughout service visits. - **Technical Troubleshooting & Problem Solving**: - Perform initial setup and configuration of Purple Cow equipment, ensuring all services are functioning correctly. - Troubleshoot technical issues related to hardware, software, and connectivity for Purple Cow products. - Diagnose problems efficiently and implement solutions to minimize disruption to services. - **Documentation & Reporting**: - Document service activities, including resolutions, recommendations, and follow-up actions using company systems and tools. - Stay updated on product developments and industry trends to improve service delivery and customer satisfaction - **Collaboration & Team Support**: - Collaborate with internal teams to escalate and resolve more complex issues. - Follow company policies, procedures, and safety guidelines to maintain consistency and high-quality service guidelines. **To be Successful in this Role, You Should Have**: - At least a **high school diploma** or equivalent (additional technical certifications or education are a plus). - Strong proficiency in diagnosing and troubleshooting technical issues, with critical thinking and independent problem-solving abilities. - Excellent verbal and written communication skills, able to engage professionally with both customers and colleagues. - A **valid driver's license** and a clean driving record, as this position requires traveling to customers' homes. - Ability to pass a **criminal record check** and be legally eligible to work in Canada. - Flexibility to work **evenings, weekends, and holidays**, as customer demand may require. **Company Profile** Founded in 2019 by two Nova Scotians, Purple Cow Internet offers amazing internet and exceptional customer service for only $60 per month. We go above and beyond to make sure the customer has a great experience and nothing can highlight this more than our 4.8 star rating on Google. We actively take the feedback our customers give and we are always improving. For more information please visit: **Our Commitments** Purple Cow Internet is an equal opportunity employer. We are committed to inclusive, barrier-free recruitment and selection processes, including our work environment. Pay: $22.00-$24.00 per hour Work Location: In person
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Field Service Specialist
1 day ago
Dartmouth, Nova Scotia, Canada Purple Cow Internet Full time $45,000 - $72,000 per yearField Service SpecialistReporting to: Operations ManagerFull-time: On-Site$22-24 per hourHealth and Wellness Coverage____________________________________________________________________________________________________________Are you passionate about providing exceptional support and leading teams to success in the field?If your answer is yes, keep reading,...
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Dartmouth, Canada Prime Material Handling Full time**Field Service Technician** **Are you a self-motivated technical professional with a strong mechanical aptitude interested in building a career with a prominent organization?** **If so, Prime Material Handling Equipment Limited would love to hear from you!** We are the largest company in Atlantic Canada dedicated exclusively to material handling...
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Field Service Technician
2 weeks ago
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Patient Services Specialist
7 days ago
Dartmouth, Canada FYidoctors Full timeOur **FYidoctors - Dartmouth - Portland Street** clinic is looking for someone like you to bring your exceptional skills and experience with you and join us as our newest** Patient Services Specialist**. This position is a **full-time role** working **30-40 hours per week**. Our clinic is open **Monday to Saturday.** You will play a critical role within...
