Microsoft Office 365 Specialist

Location Address:
100 Queens Quay East, 9th Floor, Toronto

Number of Openings:
1

Pay

$72,205.00 - $130,012.00

Job Posting Description:
We have a hybrid work policy, this role is required to be in the Head Office 3 times a week, no exceptions.

This position is hybrid #LI-Hybrid

This Role also potentially will be on rotation on-call, still to be determined.

What is the role about?
- Provide day-to-day operational 365 platform, licensing, and general office 365 administration and automation support.
- Own the integrations and feature updates of O365 platform and manage the tool roadmaps.
- Partner with key vendors and areas across the firm to provide appropriate technology solutions.
- Provide input from multiple systems perspectives and ensure alignment to IT Strategy and industry best practices, as well as establishes frameworks and methodologies for approaching assignments.
- Coach and mentor team members to develop new capabilities by validating and providing resolution recommendations and encouraging technical SMEs to provide 'Out of the Box' infrastructure solutions.
- Works on (or leads) advanced, complex technical projects or business issues requiring advanced knowledge.
- Developing and delivering training programs/presentations to educate stakeholders, users, and IT support staff on best practices, policies and adoption.
- Monitoring Office365 Tenant for any major change or Outages and proactively updating Service Desk Team, SME' s & IT Operation Management Team about it and assist in resolving issues.
- Lead, guide, coach and Mentor team members and end-users in Microsoft 365 best practices, emphasizing security, compliance, and efficient use of the platform's tools/features.
- Evaluate and select/recommend suitable technologies and frameworks to meet specific project needs, while assessing risks and trade-offs.
- Monitor the Office 365 environment and proactively implement changes to reduce risk and minimize unplanned outage or performance issues.
- Ability to architect, scope, and prioritize work based on feedback from the customer.
- Document processes and configurations for Microsoft 365 solutions, ensuring clarity and compliance.
- Liaise with users throughout the project lifecycle to ensure effective planning for changes to user environments and user participation in all phases of the project.
- Staying up to date with current and latest Microsoft 365 features, updates, and security best practices, as well as technologies emerging in the industry
- Make recommendations for adopting new technologies that can benefit the organization.
- Perform other relevant job duties, as assigned from time to time.

What will you bring to the team?
- University degree or college diploma in Computer Science, Information Systems, or related field or equivalent experience
- 7+ years of experience designing and developing complex infrastructure platforms.
- 7+ years experience with managing IT service delivery of the Microsoft 365: SharePoint, Teams, OneDrive, Office 365
- Stay current of all things Office 365, including changes & updates, roadmap & releases, and third-party solutions.
- Configuration and maintenance of policies, settings, and packages within the 365 ecosystems
- Experience in the migration of SharePoint 2013/2016 to SharePoint Online is an asset.
- Experience managing Microsoft 365 tenant as Global admin is required.
- Experience in configuring, maintaining, and supporting SharePoint Online (both content publishing and team sites)
- Technical knowledge and expertise in coding languages.NET solutions using C# utilizing client-side frameworks like React or Angular,.NET Core, Asp.net Core, HTML5, CSS, JavaScript, jQuery, PowerShell scripting and Graph API, SPFX,
- Knowledge of permissions (Tenant \Power apps \ Power Automate \Teams \Security & Compliance Center, Viva Pulse\ Dataverse)
- Knowledge of industry O365 platform best practices, leading-edge cloud security technologies, and products
- Knowledge of Microsoft Intune
- Microsoft M365, Power Platform or Azure certified (an asset)
- Exceptional interpersonal and customer service skills, including excellent verbal and written communication abilities to interact effectively will all levels of stakeholders.
- An enquiring mind with the ability to be adaptable and think outside the box to search for answers.
- Must be highly organized with great attention to detail and providing quality results.
- Ability to work under pressure and on tight deadlines both on tasks and projects, and with changing priorities.
- Ability to work on multiple concurrent projects.
- Ability to effectively lead, guide and mentor staff, vendor and project team.
- Ability to effectively prioritize and execute tasks in a high-pressure environment for self and team members.
- Ability to work from a ticketing system and provide quality updates to clients and team.
- Ability to document all work completed.
- Be the Technical escalation point for staff/Business-Critical pr