IT Administrator

2 weeks ago

Burlington, Canada Gentek Full time

Company Description

Gentek is a leading manufacturer and distributor of vinyl/aluminum siding and windows and other exterior home improvement products. With 3 manufacturing facilities and 23 distribution branches in Canada we are well-positioned to provide our customers with the best products and a superior service experience.

**Job Description**:
**SUMMARY**:
The IT Administrator provides network and helpdesk support to operational computer networks by performing duties that support the Canada headquarters and plant operations at Burlington, Ontario.

**DAY-TO-DAY RESPONSIBILITIES**:

- Assists Corporate IT in setup and maintenance of network operations, including assembly of network hardware, infrastructure, telephony, and connectivity equipment.
- Responsible for data and network backups based on established procedures.
- Responsible for network uptime based on established procedures.
- Responsible for network documentation and keeping documentation current.
- Performs network troubleshooting to isolate, diagnose and resolve network problems.
- Installs, upgrades, and configures all computer hardware and network printers according to established procedures.
- Installs, upgrades, and configures all barcode scanning systems and troubleshooting/resolving issues with system.
- Provides users with all aspects of technical support including hardware and software installs and troubleshooting.
- Monitors, resolves, and documents all helpdesk issues from end users.
- Maintains inventory of all hardware, software, and infrastructure equipment.
- Coordinates with vendors on work relating to network, hardware, software, or telecommunications.
- Participate in budget planning, implementation and monitoring for IT purchasing.
- Other duties as assigned related to IT.

KEY RELATIONSHIPS:

- Direct reporting to Corporate Director of IT, Tech Services
- Dotted line reporting to Plant Manager, Burlington
- Support of the Canada headquarters staff

**Qualifications**:
EDUCATION AND EXPERIENCE:

- Bachelor's Degree in Computer Science, Business or other related discipline. Certifications may be considered.
- 3+ years in IT support field
- Analytical and troubleshooting skills
- Excellent verbal and written communication skills

Additional Information

Gentek is growing. Come grow with us. The people at Gentek are the difference. If you are interested in joining our team please respond with cover letter and resume.

Accommodations for applicants with disability available upon request.

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